United Bank E Paris Ave, Grand Rapids

United Bank Reviews

• B

  B G
  5

  We have been with United Bank for over 30 years. Never had a problem and someone always available to help when you need it. Bill & Linda

  Response from the owner

  Thanks so much, we really appreciate you taking the time to share your experience and look forward to continuing to serve you in the future.

• P

  Patrick McLeland
  1

  If there was less than a star I would give it. Like most people, I like to think of myself as a savvy guy financially. I do my best to keep up with taxes, manage money effectively, and take the right precautions to protect my assets. Unfortunately, as citizens we have to work with financial institutions that historically and presently are incompetent when it comes to their primary business, managing and storing people's money. United Bank is chief among incompetent financial institutions, and here is why. (1) They moved my assets from my account without permission, (2) they gave those assets to an unknown to me financial institution, (3) In trying to have my fun released to me, I was given wrong information and only emailed that the information was incorrect, and (4) When I was able to loginto there backwoods level, inception email protal, I was told that the new document that I had to fill out because I was given the wrong information could not be processed because I submitted it on the date it was due. Hmmmm, so we have United Bank, a floundering financial institution, NOT taking responsibility for their actions, they misled their client, and they use technology from the late 90's. Does this sound like an institution that will keep your assets protected? Do you really want to give your hard earned money to a pace that will so easily dissolve your assets and chuck them to another company without consent? I don't know about you, but I have seen children manage money better than United Bank. Do yourself a favor and go to any other bank besides United Bank. They will only disappoint you, and make your financial life more difficult. *My comments are based my personal experience, and are opinions. Nothing stated was meant to slander or defame United Bank nor is it my intent to present false facts, rather share personal my personal experience using their services

  Response from the owner

  We apologize for any frustration our recent transition from Health Savings Accounts may have caused. While we took great care to handle this transition as seamlessly as possible for our customers, we recognize there are always ways to improve and do appreciate your feedback. If we can help in any way to assist you with this transition, please contact us at 616.559.7000.

• Z

  Zachariah VanderWerf
  1

  I am really frustrated. This is the 2nd time I have been on my way home at approximately 2am in the morning and my United bank card has failed to work. I need my card so I can pay to fill up my gas tank. I contacted United bank over the phone, which took forever, just so they could tell me they are doing updates and I can try my card at 3am. In the meantime I'm stranded at a Speedway gas station waiting until my card can function again.

  Response from the owner

  Zachariah, we completely understand your frustrations and apologize for your difficult experience. A member of our service team will reach out to you to investigate this matter further.

• A

  Alisa Wilde
  5

  We have worked with United Bank for many years with several different accounts. We have been very satisfied with our service.

  Response from the owner

  Alisa, Thank you very much for taking the time to share your experience with us. United Bank is dedicated to providing quality customer service and real solutions to our customers. We appreciate your kind comments and look forward to serving you even more in the future.

• J

  Jo Ann Hatfield
  5

  United Bank is still a small town bank with big bank services. They treat everyone with respect.

  Response from the owner

  It’s great to hear you've had such a great experience with us! Thanks for taking the time to share your feedback.

• N

  Nick Postma
  1

  App doesn't work, online banking doesn't work, and now ATMs are down at every location. Their customer service has been worse than useless and just waste my time. In disbelief by the lying and incompetence.

• C

  Cameron Wright
  2

  I can't access my online account. Please fix this.

  Response from the owner

  Thank you for reaching out to us about your account and we apologize for such a difficult experience. If you're still having trouble accessing your account, we would like to look further into your situation. Since this channel is not private or secure, we do not use this channel to discuss customer account information. Please give us a call at 616.559.7000 for further assistance.

• D

  Dylan Seif
  1

  Got harassed by the guys in the east Paris location and I will be closing all my accounts with this place highly don't recommend banking here

  Response from the owner

  Dylan, Thank you for taking the time to write us a review and we apologize for your experience. With the recent COVID guideline changes we are working to update our policies according to the new CDC, local, and state guidelines. While our goal is to ensure the safety of our customers and employees, we understand that this situation can be frustrating. Please accept our apology and contact us at 616.559.7000, so we can discuss further and assist where needed.

• C

  Christine Mulka
  5

  They performed back flips to help me. I love my bank.

• c

  chris vandomelen
  1

  They are horrible a customer service. Withdrawing money without your consent.