Lake Michigan Credit Union Lake Dr, Grand Rapids

Lake Michigan Credit Union Reviews

• A

  Amanda Bevan
  1

  I love LMCU. But this branch doesn’t have an atm machine.

• c

  chad huisman
  1

  I really like LMCU but it is disappointing this location is the closest to me There is ALWAYS a wait. I’m in line right now Three tellers and only one person being helped… like I’ve been standing in line for over 15 mins to do a deposit with one person being helped and 3 tellers behind the bar

  Response from the owner

  Hello Chad. We want to apologize for the negative experience you’ve had with us. Know that servicing our valued members in a timely manner is a top priority at LMCU. Please contact us to discuss this incident further by calling (800) 242-9790. Thanks!

• Z

  Zach Hoag
  5

  I was there on the 05/02/19 to have some paperwork signed by a Notary Public. The cashier asked me to wait in their lobby/lounge (very quiet, comfortable area) and she’d notify the notary. I was met a few moments later by Angela Osborn, who greeted me warmly and took me back to her desk. I had forgotten my wallet out in my truck and she was kind enough to wait and begin looking over my paperwork while I ran to get it. After I returned, she quickly but thoroughly walked me through the paperwork and she did it with that great smile on her face. She even showed off some pretty skilled doodling by drawing an awesome dragon for me before I left. I’ve always received great service at all LMCU branches but this was by far the best. Thank you Angela! :)

• J

  JBRAIDS AFRICAN BRAIDING SALON
  1

  My favorite bank until they remodeled!!!! The Branch Manager and Assistant Branch Manager's offices are adjacent to the tellers, and are NOT SOUND PROOF. The customers awaiting service, basically hear all your banking issues as discussed in extremely loud tones.They do not even bother closing the door making us customers in line extremely uncomfortable.

• T

  Tom Cisler
  1

  They are just getting too big. Customer service continues to decline. On hold times for phone calls are always over 30 minutes! They make changes to my account preferences without notifying me and then force me to waste my own time changing things back. They say the changes are a result of "upgrades" but offer no remorse for inconveniencing me. A sad commentary on how NOT to treat customers.

• O

  Oliver
  2

  Can't get my own money!! 3k because they have to have enough for other people?? Doesn't makes sense at all, so call ahead, or be ready to get some there, some at the atm, then some at other branch.

  Response from the owner

  Hello Oliver. We want to apologize for the negative experience you had with us! We have spoken to our team members regarding this incident to make sure it does not happen again. If you would like to discuss this further, please contact us by calling (800) 242-9790 or emailing [email protected]. Thanks!

• L

  Luis Palazuelos
  5

  Bank teller Libby is awesome manager kim is super helpful and nice. Great experience every time i come to this branch of LMCU

• S

  Steve Hinkle
  5

  Always good service from friendly people.

• C

  C Los
  1

  Frustrated with how they little they care about customer service