Union Bank & Trust S 177th St, Omaha

Union Bank & Trust Reviews

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  T Q
  1

  UBT is an absolute nightmare for business banking. they lock me out of my account months, forcing me to spend 20 minutes on hold every 3 months (or any time you attempt to log in from out of state, even on your own phone) and they ware rude about it every single time. UBT customer support has told me it’s a regularly scheduled password change and they would send an email to warn this password reset date is approaching, but they have never once emailed me this warning. ive verified they have my email correct and have specifically asked that they send this email so i don’t get stuck on hold but they never have. the “forgot password” button online doesn’t work and never has in the year ive banked with them. they charge you $12 a month for a service charge but cost you at least twice that much at the end of the year if you factor for time wasted on hold trying to log into your account. don’t waste your time

  Response from the owner

  Good afternoon and thank you for connecting with Union Bank and Trust. I appreciate you sharing your feedback and apologize for the experience you encountered. We are consistently working to improve our products and services and your feedback is important to us. I have forwarded your feedback on to our online services team for further review. If you'd like to share additional details regarding your experience, I encourage you to connect with our Customer Support Team. Our Specialists are available until 9pm and may be reached by phone at (402) 323-1777 as well as through online chat. Thank you again for connecting with Union Bank and Trust!

• l

  lena karasek
  5

  Very helpful and friendly staff. Emilee has helped me with my banking needs. best banker there is!

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  Heather Walker
  4

  Been a customer for 12 years. They are a great starter bank especially for teens. A little may have changed over the years but great to work with.

  Response from the owner

  Good afternoon Heather and thank you for sharing your feedback; I look forward to sharing your kind words with the Branch and their Leadership Team as this will make their day! Thank you again for taking the time to connect with UBT; have a great day!

• C

  Cassie Rosenthal
  1

  We have an auto loan and are refinancing elsewhere because every time I reach out to UBT for something, they are always very rude and short on the phone. I work in customer service and value the importance of being respected on the phone, not laughed at for an error that turned out to be through another UBT employee.

  Response from the owner

  Hi Cassie, thank you for reaching out to us. We take our customer’s experience as our top priority and always want to hear when we don’t meet those expectations. Could we have one of the leaders of our Customer Support area speak to you? If so, please call 402.323.1777 and ask to speak to a supervisor.

• J

  Jade
  5

  I love UBT overall, but this location in particular has been good to me for YEARS. The staff is extremely kind and informative, and I never have to wait to be helped. They’ve always been really welcoming, helpful, and attentive to my needs.

  Response from the owner

  Hi Savanah, thanks for the review and for being a customer!

• B

  Benjamin Smail
  5

  I have been a customer of Union Bank for nine years. When I moved from Colorado to York, Nebraska to attend York College I learned of Union Bank as they had a small branch in town. I always enjoyed going into the branch in York because the staff was so incredibly friendly. I was always greeted by name and they would ask me about my studies or how things were going on campus. When I moved to Omaha, my wife and I both decided we would stay with Union Bank. She too had initially said up an account at the branch in York. Just like in York, the employees here always greet me by name. It’s special to pull up through the drive-through lane and be greeted personally. Not many business do that as well as Union Bank. I was a little spoiled by that from the few years at the branch in York and to have the same level of service at a major branch in Omaha is a big deal. The location here is about 10 miles from our house and is relatively out of the way for us but we wouldn’t bank anywhere else. And in the 10 mile drive from my house I go past many different banks, some with multiple branches, but it’s worth the drive to go to Union Bank. Sounds a little silly, but I owe many things to Union Bank. A consistent part of my real estate business has come out of my connection with the bank. When I first moved to Omaha, I got to know one of the personal bankers and then we became friends and then his wife and him became clients of mine and then I later became a customer of their own business. By way of record keeping, in the last several years I’ve sold about 10 houses because of referrals from that personal banker and then the referrals of those subsequent clients. So, thank you Union Bank for being a silent contributor to my business. I can’t say enough good things about Union Bank. We love being customers there. Weird to love your bank, but we do. Whenever I go to York, which is a few times a year, I purposely leave an errand with the bank not completed so I can do it at that branch. And still, depending on who is working while I’m there, they remember who I am and have even asked me about real estate in Omaha. Thank you Union Bank for maintaining the customer service and care of a small local branch as you’ve continued to grow.

  Response from the owner

  Thanks so much for the kind review, Benjamin. We are glad to have you as a customer.

• J

  Josh Ohlman
  1

  Behind the back practices occuring here. They don't info check, just act first demand money later.

  Response from the owner

  Good afternoon and thank you for sharing your feedback; I'd like to learn more about your experience with our Omaha Branch and encourage you to connect with our Customer Support Team directly. Our Team may be reached at (402) 323-1777 and is available until 9pm to assist. Thank you again for sharing your feedback, I look forward to hearing from you!

• J

  Jill Kocsis
  5

  Just got something notarized here and they are super friendly and went out of their way to help me!!!

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  Kimm Dilocker
  5

  Excellent service every time. Staff is always friendly.

  Response from the owner

  Hey Kimm, Thanks for the review!

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  Mickmanleyomaha mm
  5

  always took my money with no problems.