Umpqua Bank Colusa Ave, Yuba City

Umpqua Bank Reviews

• K

  Keith Hall
  4

  They lock doors, my guess is the homeless people who tend to wander in anywhere there's a bathroom 🚻

  Response from the owner

  Thank you for the review.

• M

  Marili Gattini
  5

  My husband and I have been customers for a long time. We were always treated in a polite and helpful manner. Everybody has always gone above and beyond to solve any matter we may have.

  Response from the owner

  Thanks for the review, Marili G.! We appreciate you taking the time. Thank you for banking with us!

• J

  Jonathan Filteau
  1

  Went to the bank to make a deposit, May 4th, 2020. Doors didn't open at 9:00 because we were required to make an appointment, so I made an appointment on my phone while waiting. Door opens and I say that I have an appointment, then I'm told to go to the drive thru instead after I was already waiting at the front door for 15 minutes. Then I had to wait another 10 minutes to go through the drive thru. It's interesting to note that on Saturday, May 2nd, 2020, I went to Schools Financial and there were no restrictions. Glad I'm not a customer of Umpqua because if I was I would be finding another bank. This whole restrictions thing is really dumb and needs to stop because it's not helping anyone at this point.

• W

  Wilter-Academy Admin
  1

  One particular teller at this location customer service skills caden be summed up in one word...... horrible. I have visited several locations in the Yuba Sutter area. I have seen the upmost excellent service. However, I have been in this location (on Colusa) several times at different times of the day, different seasons of the year, and this one particular teller has never shown kindness. It feels like I am a burden to this teller. Either this teller needs to be taught what customer service looks like, or work from the background. This type of service should NOT be on the front side.

• S

  Sonny Patel
  1

  This bank has gone down drastically with very rude and lazy staff. NOT EXACTLY THE GREATEST BANK. Always the 1 lazy clerk working in the afternoons on Tuesdays.

  Response from the owner

  Sonny, We’re very sorry to hear about the experience you had at our Yuba City location. Ideally, we would like all your interactions with us to be positive ones, and back up our reputation as having excellent customer service. We only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. We are truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

• J

  Jime ketchel
  1

  If you have the gas drive over the bridge to the Marysville branch where they will treat you like a human not a burden as they do at the Colusa hwy branch does.

• S

  Sarah Thomas
  1

  Apparently they close everyday for lunch from 11:45 - 12:30

  Response from the owner

  Hello Sarah Thomas. We are very sorry for any inconvenience that has been caused by this store being closed during that time period. For safety reasons, if a store does not have enough staff to remain open, they do close during their lunch time. To avoid coming to the store when we are closed or unavailable, we advise scheduling an appointment at https://locations.umpquabank.com/ca/yuba-city/777-colusa-ave to visit your local Yuba City store location.