Umpqua Bank S Main St, Jefferson

Umpqua Bank Reviews

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  Natasha Mowdy
  1

  IF I COULD RATE LOWER THAN 1 STAR I WOULD!! They like to charge you for everything down to the paper they send your statements on every month...hidden fees everywhere!! Not to mention try calling this bank to reach anyone be prepared to wait on hold for over 30minutes! Worst bank ever dealt with... Never again. I would mention more about what I dont like about this bank....but why? They say they strive for great customer service...well who is in charge of that department??...they should be fired!

  Response from the owner

  Hello Natasha Mowdy, thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/. Have a great rest of your day!

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  Ronald Douglas Sheets
  1

  The bank manager was rude and extremely aggressive towards me when my mask was not completely over my nose. I had pulled it down slightly to defog my glasses. He continued his rude behavior throughout my visit. I had not planned to go into the bank but the automatic teller was not accepting checks for deposit so I had no choice. We've been customers here for 30 years and have never been treated so rudely! I understand the COVID thing but kindness in making requests to customers is still expected. Remove your "Friendliest Bank" statement. You're not worthy of it.

  Response from the owner

  Hi Ronald Douglas Sheets. We’re very sorry to hear about the experience you had regarding the manager’s treatment of you for lowering your mask. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback regarding the manager’s attitude has been forwarded to the appropriate individuals to review.

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  Cheri Kruger
  1

  I have been banking here for 30 years. I originally gave this bank 5 stars, but after yesterday and what I witnessed when it came to an elderly gentleman, I have now gave this bank a 1 star. I used to love this bank. I understand the precautions business have to take when it comes ti Covid, but this bank is taking it to the next level. Bank lobbies are all open for business, but this bank locks you out, and keeps you from going inside unless you have an appointment. I called the bank to make said appointment, I was on hold for over an hour! I live 3 minutes from the bank, so opted to drive and stand at the door. When the door opened a crack, I explained my business, which the ATM can not handle. Then what happened when the bank employee with the 70+ gentleman boiled my blood. I think Umpqua cooperate needs to educate their employees, that what they are doing, by locking customers out is NOT A LAW! Also, I need to mention, the once friendliness of the employees of this bank, has been replaced by short, semi rude disrespect. The atmosphere is heavy & not friendly at all. I will be considering changing banks, to a credit union.

  Response from the owner

  Hello Cheri, We’re very sorry to hear about the experience you had at our Jefferson Oregon location. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. We only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations, but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

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  Dana Austin
  1

  The manager is very rude , the most incompetent person i have ever had the displeasure of interacting with, she is managing the bank in clear violation of federal law, i am submitting formal complaint with appropriate regulating authority and with upper management, i am very dissatisfied with this location, do yourself a favor avoid this location untill management is removed !

  Response from the owner

  Dana, thank you for providing this feedback. We take this account of your experience seriously and have forwarded it to the appropriate individuals to review. If you would like to elaborate on your concerns so we can research the situation for you, please consider reaching out at https://www.umpquabank.com/contact-us/ and we would be more than happy to help.

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  Richard Groesbeck
  1

  Manager is argumentative, stand offshore. Main office in Roseburg does not care.

  Response from the owner

  We’re very sorry to hear about the experience you had with our store manager. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

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  Derrick Lenzer
  5

  Awesome people. Honest practices. Great banking!

  Response from the owner

  Thank you for your review. We look forward to continuing to service your banking needs.

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  Sherri Couse
  5

  I LOVE the girls that have been so helpful to me. What a great crew-the best!