Umpqua Bank Ne Fourth Plain Blvd, Vancouver

Umpqua Bank Reviews

• J

  JenniferDeschand Holmes
  5

  wonderful established business , i am a caregiver for a veteran who has earned his retirement from working and maintained the I-5 bridge and military retirement. he has always had a smooth transfer with all the changes in banking with this bank for over 40 years, friendly service tends to keep a close secure eye on their people for any abnormal activitys and are quick about squaring up any issues with his account.

  Response from the owner

  Jennifer, thank you for taking the time to leave a review. We appreciate your business and look forward to continuing to service your banking needs.

• G

  Garrett Express
  1

  Was told I needed to go outside to fix my bank account. Use their atm which charged me 4 dollars just so I could put 5$ into my account. The ladies there were rude and almost laughing at my situation. Like I was intruding, I only was with Umpqua for a few weeks but if your looking for a new bank to start an account with, please continue looking.

  Response from the owner

  "[CUSTOMER’S NAME], We’re very sorry to hear about the experience you had [INSERT DETAILS]. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. We would love to receive a phone call to gain more information from you, so we can get in touch with you about this. We're submitting a formal complaint, and this location's manager will be contacted regardless of having your information. We appreciate you letting us know about this, and we want to make sure this is not happening to anyone else. You should not be receiving a fee for using our ATMs, especially to deposit money. We would love to check up on this and ensure you're never receiving a fee again.

• O

  Olga Ivanova
  1

  With this bank I don't have a good experience. Many times when I was in this bank, I payed all the amount and had a zero balance, but then in couple days came a new charge for late fee. I came to them to check what it was, but nothing worked. I even called the customer service, but no one could tell me what the amount was for. My opinion these are the people that dont know their work, this really disappoints me. They don't understand what's happening in their system and can't for this reason help. I called more than one day to them and they always gave a new phone number to call, but none of these numbers helped me with my problem. I would be happy if this message will be read and looked so that in the company there will be better workers. Ever person needs to work where they can help others and understand their job.

  Response from the owner

  Olga Ivanova, thank you for providing this feedback. We take this account of your experience seriously and have forwarded it to the appropriate individuals to review. If there’s anything else that we can help with, please don’t hesitate to reach out at https://www.umpquabank.com/contact-us/.

• S

  Sam Yandell
  1

  Literally the worst bank I’ve ever been to. I have had to reorder my debit card more than twice. The first two times I did it in person. The other times over the phone. Every time I ordered a new debit card it either “never showed up” “got sent to the wrong address” or “was returned for some unknown reason” AND TO TOP IT ALLLL OFF!!! When I called to rectify this banks screwup the lady had the audacity to give me attitude like a little teenager.

• D

  Drew Vandergriend
  1

  This bank does not care about the community. They will rob you with overdraft fees and refuse to remove them, regardless of if you have money in your account or not. This bank makes money by punishing people during a pandemic. Do not bank here, you will regret it, and you will surely pay for it.

  Response from the owner

  Hi Drew, We are so sorry you had a bad experience with Umpqua Bank. We would love to formally receive this statement so that is can be forwarded to our management and complaint departments for review. Please consider contacting us by phone or chat at https://www.umpquabank.com/contact-us/

• K

  Karen Reckmo
  4

  They have treated me well here, always friendly and courteous.

  Response from the owner

  Hi Karen, thank you for taking the time to leave a review. We appreciate your business and look forward to continuing to service your banking needs.

• a

  alan dolan
  4

  There grate I enjoy actually going to a bank again. I never thought I would go to a bank again after blead todeath 400.00 fees for 26.00 in checks. But Umpqua is not like that sure there are fees but this bank will work with you for the most part I've enjoyed the experience at there bank and plan to stay with them...

• V

  Valeriy Ivanov
  1

  In this bank, the workers understand very badly what they are doing, or rather, they do not know their job 3 times I went to them and all the times after them I had a problem paying the whole bag and then all 3 times I had a fine for the fact that, as if not everything would pay, it was all in one month and I called the customer service and they also don’t know how it turns out very dissatisfied with such work ...) they cannot understand what their percentages are and how to explain because they themselves don’t understand...🤕🤒🥺

  Response from the owner

  Valeriy Ivanov, thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• K

  Kelly Bice
  5

  I have worked with this bank as well as a couple others on closing an estate. The personnel are professional, competent and always extremely helpful. Much more so than the other big banks involved in this estate. Thank you to all who assisted with this difficult task!

• M

  Malini Fabros
  1

  drive thru is really slow... haven't moved for the last 15minutes.. this is just terrible service....

  Response from the owner

  Malini, We’re very sorry to hear about the experience you had with our drive-up service. Ideally, we would like all your interactions with us to be positive ones, and back up our reputation as having excellent customer service. I only hope that the experience you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.