Umpqua Bank Sleater Kinney Rd, Lacey

Umpqua Bank Reviews

• C

  Chloe Bott
  1

  Do not sign up with UMPQUA. The worst customer service. And not everyone but 75% of the staff. Do not trust your money here. I have been with them for years and am finally going to close the account. Out of convenience and auto pay I've stayed. But I regret it now more than ever. Not a bank you can trust

  Response from the owner

  Chloe Bott, thank you for taking the time to share your review with us. We take this account of your experience seriously, and we would like to hear more about it. Please consider reach out to us at 866-486-7782, to provide us further details of what you have experienced. We look forward to hearing from you.

• K

  Keith Anderson
  2

  Not a very good experience. I have had to go to Umpqua Bank just twice and both times I had a long wait even though I was the only customer with 4 tellers avoiding eye contact. Other banks I have been to have always jumped to provide prompt service when possible.

  Response from the owner

  Keith A., thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• M

  M Te
  1

  Manager takes on an extremely aggressive and condescending attitude when working with customers and doesn't seem quite cut for the responsibilities his job entails, can’t speak for the whole company but this individual store I would avoid.

  Response from the owner

  M Te, we appreciate you taking the time to bring this to our attention. We have forwarded your concerns to the appropriate team, for review. If you would like to add any additional details to this complaint, please contact us at 866-486-7782. Thank you for your time and business.

• S

  S W
  1

  I have been overdrawn on an account Without overdraw protection that i made sure i didn't have ln it for a reason! First overdraw time amount was 36.00 this time it's 71.99 and i am on a fixed income! The person who called me back from umpqua was rude and basicly told me its my fault and i should write down my checks when making several purcheses in a day 😵WoW! I only use my dept card ,i never write a xhexk and don't even have checks. I am going to close my account and find a new bank next month. I am so done. Twice now when once is to many. I will say over the several years of banking everyone has been very kind to me,the The man i spoke with yesterday was horable.. If funds are not un my account it should say insuficent fund,. ALSO! THE LAST TRANSATION I MADE WAS A WITHDRAW FROM A ATM. Sherry wagner

  Response from the owner

  S W, We’re very sorry to hear about the experience you had while trying to reconcile your over draft fees. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations, but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

• K

  Kayley Sharp
  2

  Always had great service at this location when I lived in the area. Today I had a horrible experience with the bank teller. She was going to put a hold on my account when I tried to deposit a check, and then kept asking how often I get these checks and what amounts. Why does that matter and why that would be her business. Never going back and might be closing my accounts and going to a new bank.

• M

  Michael Petra
  5

  I don’t understand the poor reviews. We’ve always had good service, deposits, withdrawls, safe deposit box, notary. Plus excellent online and smart device apps - for easy transactions.

• H

  Heather Mitchell
  1

  Always poor service. Not to mention, they like to place holds on deposit for checks that have been deposited into the account for years. This is not my store of account (which never places holds on our deposits) but I'm forced to use this location since they've closed so many locations.

• S

  Shannon Angel
  3

  Dear Umpqua, you have a terrible online banking app. I have attached a photo of the response my husband and i both receive regularly when logging into your app. This is a daily issue not just weekly or monthly. Which has been going on for over a year now. If your customers cannot access their accounts remotely. We cannot TRUST you with our $$$$$!

  Response from the owner

  Shannon, we are very sorry for the troubles you have been experiencing when attempting to login. While we cannot assist via this platform due to it being unsecure, please call us at 866-486-7782 or chat with us at https://www.umpquabank.com/contact-us/ for assistance with getting logged in. We look forward to hearing from you!

• G

  Gryffyn Bates
  5

  Always helpful and kind. Love the feeling of family that comes from being a regular. Nice to be called by name.

• J

  Jaguar17
  5

  Excellent service, the staff here is very respectful no long waiting, everyone knows their Job.