Umpqua Bank Ne Town Center Dr, Hillsboro

Umpqua Bank Reviews

• Z

  Zack Gallinger-Long
  5

  I've never had a bad experience with this bank. They're always very friendly and helpful. They give you a chocolate with your receipt and they bake cookies on Fridays. They also have dog treats for the customers' fury friends. Great company!

• M

  Mackenzie Miller
  1

  This place is awful and have never had any sort of good experience here. They caused so many issues in the past with a debit card. However, now they have stolen about $700 from my account and refuse to give it back. I’m canceling my account here immediately and ever banking here again

  Response from the owner

  Hi Mackenzie M., thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/. Have a great rest of your day!

• J

  Jake Wright
  1

  I banked her for a few months. I found them to be a little outdated in services. They claim to be the world's best bank. They have a really high turn over. In the few months I banked their my branch had two different managers and the staff changed out entirely. They current manager at the time of this review was a very rude industrial I had an issue with some unexpected fees and he had no desire to help. He put off a fake corporate attitude. Not what you would expect to get from a local credit union. Over all there are far better banks and this bank pretends to be a small friendly bank but when it comes down to it, its all a show.

• M

  Mitra Shahri
  5

  I love the service at this branch. Everyone is so helpful and they always know your name before you even tell them. This is how banking should be done!

  Response from the owner

  Thanks for the review, Mitra! We’re glad to hear about your experience.

• V

  Ven Rummy
  1

  Absolutely the worst banking experience I've ever had in my life, there is no communication nor notation taken to communicate between staff members.

  Response from the owner

  Hi Ven, we’re very sorry to hear you are not happy with the service you received. We strive to be the best and make as many people happy as we can, and I apologize that you were not one of them. If you would like to elaborate on your concerns so we can research the situation for you, please give us a call at 866-486-7782, start a live chat at https://www.umpquabank.com/contact-us/, or stop inside your local Umpqua store.

• C

  Chuck Johnson
  1

  Easily the sketchiest bank experience I have had. I didn't know places like this still exist.

• S

  Skyler Terry
  1

  Absolutely done with this bank, there nothing but a hassle

  Response from the owner

  Hi Skyler Terry, thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/. Have a great rest of your day!

• C

  Cesar Rivas
  5

  They treated me very well and always with a smile, they were kind and attentive.

• C

  Chandler Wade
  1

  Sketchiest bank experience I have ever had.

• E

  Ethran Polier
  1

  I will leave a comment when I settle my business with them......

  Response from the owner

  Hi Ethran, we’re very sorry to hear you are not happy with the service you received. We strive to be the best and make as many people happy as we can, and I apologize that you were not one of them. If you would like to elaborate on your concerns so we can research the situation for you, please give us a call at 866-486-7782 or stop inside your local Umpqua store and we would be happy to assist.