Umpqua Bank Sw 4th Ave, Ontario

Umpqua Bank Reviews

• P

  Philo Santee
  1

  I took my money out when they were in Nyssa 2yrs ago and thought that was the end of it. Got a letter telling me that since there was no activity after 2yrs they were going to charge me 5dollars a month unless I put money in an account I thought was closed out. Called them and the lady said I had to go to the bank to straighten this out. WABOS.

  Response from the owner

  Philo Santee, we’re very sorry to hear you aren’t happy with the service you received. If you would like to elaborate on your concerns so we can research the situation for you, please consider reaching out at https://www.umpquabank.com/contact-us/ and we would be more than happy to help.

• C

  Christina McClain
  1

  WORST BANK EVER!!!! Do not bank here! Covid has given them an excuse to provide terrible customer service. They wouldn’t let me have MY money until I told them what I was going to use it for. I had an appointment that I had to get to & needed a cashiers check so I called ahead to have them make it up ahead of time & they wouldn’t do it. Made me wait in the drive through for 20 minutes & I was late for my appointment. I tried to make an appointment to cancel all of my accounts & they wouldn’t let me. They said that appointments to come in the bank are only for people who are wanting to open a new account.

• D

  David Sullivan
  1

  Poor policy to charge $8.00 for cashing checks drawn on themselves. Don't know of any other bank that does this. Will never bank with Umpqua Bank and will require cash instead of an Umpqua bank check.

  Response from the owner

  Hi David, at Umpqua Bank, we do have a charge for non-customers cashing a check drawn from any bank. We sincerely apologize about that, and we have forwarded your concerns to the appropriate team to review. Thank you for bringing this up to us.

• C

  Candace Diedrich
  5

  I've had nothing but great experiences with this bank! They're always willing to help with any questions, concerns or issues I have!

  Response from the owner

  Thanks for the review, Candace!

• S

  Static Ego
  2

  Good luck getting them on the phone. There service is horrible all I need is a bank account verification paper filled out but they can't seem to do it.

  Response from the owner

  Hi Static Ego . At Umpqua Bank, we take pride in our customer service. We are sorry you thought the service was horrible. If you are having difficulty getting us on the phone you can also reach us online at https://www.umpquabank.com/contact-us/. Thank you for visiting us in Ontario, hope to see you again soon!

• C

  CJ Byrne
  4

  Staff seems to turn over somewhat frequently, but my simple banking needs have always been dealt with professionally.

• B

  Big Papa
  1

  One of the few banks that make you pay to cash a check that's written from their bank.

  Response from the owner

  Robert, We’re very sorry to hear you are not happy with the service you received. We strive to be the best and make as many people happy as we can, and we apologize that you were not one of them. If you would like to know more about check cashing policies and procedures, please feel free to give us a call at 866-486-7782, send a secure message via online banking, or start a live chat at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• L

  Lee Kessler
  5

  Wonderful place to go I've been there for almost 4 years now and enjoyed. The staff was friendly and polite and nice and they're very quick about their work.

• j

  james breitenstein
  5

  I love this bank all the employees are super friendly and so helpful

• R

  Robert Taylor
  1

  This bank is full not so smart people they have messed up all my accounts so can't even get to my money will be moving back to us bank don't bank at Umpqua