KeyBank N Whitley Dr, Fruitland

KeyBank Reviews

• G

  Golden 89
  5

  Ive been with Key Bank for 9 years and have never had a problem. This branch is the closest to my house and I come here often. The tellers always take good care of me and answer every question.

  Response from the owner

  Thanks for the stellar review Shannon! We will be sure to pass this feedback on to our Fruitland, ID branch. If you ever need any assistance let us know. We are glad to help. ^PG

• T

  Trisha P.
  5

  Great staff and great customer service. I switched to them after a long sit down with the manager and I couldn't be happier. On my second visit, I was greeted by name walking through the door, that's impressive. I have to giggle at the review that says they hate the bank because of the non-atm fees... well bud, be prepared to hate every single bank out there.

  Response from the owner

  Hello T. Thanks for the shout out and kind words, we really appreciate it. Let us know if you ever have any questions/concerns, we're happy to help. ^LH

• B

  B. E. L.
  1

  While the staff at this bank is nice enough, key bank itself is horrible. I have spent more on my annual "relationship rewards" account maintenance fees than I ever got in rewards. And to add insult to injury, I get charged a fee for lack of activity on my account (due to lack of income) that puts me in the negative. Way to go, take money out of my empty pockets. I will be changing banks when I have money to open another account...

  Response from the owner

  Hi Bryant: If you have any questions regarding Relationship Rewards we would be happy to help you. Please send us an email to [email protected] including your contact info and we will be in touch. ^KeyBank Customer Care

• A

  Angeline Boman
  1

  Because of a mistake THEY made on a deposit, they are charging me several fees keeping my account in the negative. They then have the gall to tell me I only qualify for one of the fees to be refunded. Im just an average Jane living paycheck to paycheck, so this is causing an enormous amount of havoc to my financial life. But they do not care, as lkng as they can charge people bogus fees and get their pretty little bonuses for doing it, then theyre sitting pretty. What a joke!!!! Tara Waters has zero customer service skills, has her manager call me back because she doesnt have the backbone to do it herself. Thats okay though because Ive seen how she acts like white trash outside of work, so its no wonder... To sum it up...dont trust Key Bank in Fruitland with your hard earned money!!!

  Response from the owner

  Angeline-We appreciate your feedback with this branch experience, I’ll be happy to share this with the proper management. If you have any questions or need assistance with reviewing your account and fees please email any details to us at [email protected]. Please include your full name and a phone number to get in touch, thank you! -KeyBank Customer Care

• J

  Jasmine Quiroz
  1

  I would never recommend this bank to anyone. They charge fees for everything they can find. They cancelled my card without warning me or sending me a new one and their customer service sucked. Horrible service.

  Response from the owner

  Hi Jasmine: This isn't the type of experience we want our clients to have and I'd like to find out more about what happened. If you would please send an email to [email protected] and include your contact info, I'll be in touch. ^LH

• B

  Brock Patera
  1

  You lose your debit card, you tell the bank, they fail to cancel it, some one finds it and spends 1200 dollars. You file a claim with the bank, police report, the Bank denies it and the Bank Manager laughs at you. This is Key Bank. Your money is not safe, this isn’t customer service.

  Response from the owner

  Hi Brock we have received your email and are currently reviewing your concern. We will reach out as soon as we have any additional information to provide. ^PG

• S

  Steve Smith
  1

  Absolute joke that they charge you to use ATM's that aren't theirs. A joke. Didn't used to. They've lost me as a customer. Just a joke when it comes to customer service when they do something like that. I've written and asked why but they offer no reason why. I see absolutely no reason for it. Just a complete joke.

• 2

  2 4
  5

  The key bank crew have always dealt fairly with our business.

  Response from the owner

  Thank you for taking the time to let us know about your experience. We wlove taking care of our clients! Thank you and have a great weekend!^CH

• S

  Stephanie Petridge
  1

  Worst customer service. I went in and was bypassed while the red head gal helped another customer. unprofessional and will be switching banks this is the not the first time either there has been poor customer service DO NOT BANK HERE!!!!!!!!

• R

  Ryne Mlinar
  5

  I actually bank here and am helped everytime as soon as I walk in the door, best bank I have ever been with