Umpqua Bank W Santa Clara St, San Jose

Umpqua Bank Reviews

• P

  Pixi
  5

  Best bank ever! They treat you like family and support local businesses. Even when I turn paper work into other branches (because I travel a lot), my rep from this branch handles the transactions all the way through. I feel like they're always looking out for me. Never thought I'd say that about a bank!

• M

  MH Plummer
  5

  "Community" and "bank" are not two words I would necessarily put together, and certainly not in that order. But Umpqua has reversed the order of things, and is a pioneer in community banking--community (people) first and the transactions will follow. The Assistant VP, Whitney, and all of the Relationship Bankers, Jessica, Omar, and Jackie, know me by name and make me feel so welcome when I visit. I support entrepreneurs in all phases of launching start-ups. And it all started with Umpqua's evening Catalyst Series which gave me the opportunity to hear luminaries at the crossroads of business and technology share the secrets to their success. When I need a quiet place for that first client-call or a place to host a meeting that mirrors the professionalism I bring to my consultancy, I have a place to go. Of course, I am bringing my business to Umpqua! My only wish is that Umpqua would motor East and set up some locations on that coast. Until then, I will have to settle for their online banking experience when I am away from my community bank.

• D

  David Hamler
  5

  Much how there is a new generation of work environment that’s beginning to generate roots in California (and all over), Umpqua is the new generation of bank. The big banks are antiquated and really the way they operate hasn’t changed in decades. Umpqua is a fresh face in the world of banking and brings a much more innovative and modern approach to the process. I would love to see more establishments like this start popping up and taking clients from traditional banks of the past.

• a

  alex carter
  5

  Great local/regional bank! Tellers are nice, facilities are nice, they have free coffee and most of the time cookies too, a monthly display from some local business or another, books for the kids/adults reading while they wait if they like, nice bathrooms, a meeting room that I think can be reserved, and even has a bus stop right out front.

• T

  Tyler Bruno
  1

  It has taken over 20 minutes for me to even be seen by a bank teller.That was only with one person in front of me which was already being helped. All I needed to do was cash my check. Had two employees working on one computer with 1 person for longer than 15 minutes. On top of that all the parking around the building is paid parking. Definitely wont be visitng this bank again. It also is hard to see the umpqua bank sign when you are driving. SAVE YOURSELF TIME AND MONEY and head to another umpqua bank.

• m

  matthew close
  5

  Super friendly and helpful bankers. Great overall experience..

  Response from the owner

  Hello Matthew! Thank you so much for leaving a 5-star and awesome review for the San Jose location! We're happy to have you as our customer, and we look forward to serving you whenever you need!

• J

  JOHN LEE
  1

  Not friendly place. Met with both teller and bank manager. "World's worst bank."

  Response from the owner

  John L., thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• S

  Sam Phillips
  5

  We had a great experience with all of the employees. It was fast friendly service.