UMB Bank (with drive-thru services) S Santa Fe Ave, Salina

UMB Bank (with drive-thru services) Reviews

• E

  Eduardo Magallanes
  1

  If I could give them 0 stars I would. Stay away from this bank!!! Very rude people. I told them I drove 6 hours away to cash a check since I live in Oklahoma and they told me to go to a branch in 233 miles away from the location I was at. They called the owner of the check and verified everything FOR NO REASON. After they said it was verified they told me the reason I could not cash the check was because I needed a thumbprint on the check. I told them I will put a thumbprint myself and again they said they couldn’t do anything about it. Stay away from this branch location!!!!!

  Response from the owner

  Thank you for taking the time to review our branch, Eduardo Magallanes. What you've described is not the type of customer experience we aim to provide, and we’re sorry this is what you encountered. We truly value your feedback and would like to lean into this opportunity to show you that we care. We would love the opportunity to speak with you about your recent visit. You can visit UMB.com/contact-us to find options to reach us by email or phone, and we would appreciate the opportunity to learn more about your experience. – The UMB Team

• M

  M Rich
  5

  Well, I really miss not having a south of town location. But the attentiveness and friendliness at the downtown location drive through helps. The past few years, I have not been treated rudely and they are quick to let me know they are there, even if they are taking care of another customer. 😊

  Response from the owner

  We truly appreciate you taking the time to share these kind words with us, M Rich. We always strive to provide the unparalleled customer experience for every customer. It’s great to hear that you had such a positive experience with our branch. We truly value your feedback and are excited to hear you would recommend our services. Thank you for being a UMB customer! – The UMB Team

• C

  C
  1

  Will scam money out of your account. We have multiple purchases that still has not posted that happened 5 days ago. Then when it’s convenient they post ALL of them and charge overdraft fees. That is illegal!

  Response from the owner

  Thank you for taking the time to leave a review, C. We strive to deliver an exceptional experience and apologize for falling short on our promise. We truly value your feedback and would like to lean into this opportunity to show you that we care. You can visit UMB.com/contact-us for options to reach us by email or phone. We would like to learn from your experience and improve your future visits. We look forward to hearing from you and for the opportunity to exceed your expectations in the future. – The UMB Team

• L

  LipsOfMorphine
  1

  Very rude and very short with you over the phone. Asking for help is like pulling teeth and you get transferred more than three times all to be asked why you had originally called in the first place, over and over again. It seemed like no one knew what to do or how to help me. After 25 min phone call full of waiting only for me to finally get through to someone telling me that I needed to come in and be seen in person. I wouldn’t recommend UMB to anyone.

• j

  joe (its pronounced joe)
  5

  I've been banking with UMB since I was a teenager. Never once have I had an issue.

• N

  Nicole Morgan
  4

  Been with this bank since high school. Great people.

• J

  Jeffery Moyer
  1

  Rude people work there the bank in Russell is way better!