UMB Bank (with drive-thru services) Quebec St, Denver

UMB Bank (with drive-thru services) Reviews

• b

  bree williams
  1

  Came in to cash a check. Was told that I couldn’t cash it in the drive thru. And then when I went in I was told my Maryam A. That I can’t use the Colorado ID app and then she proceeded to slide my phone across the counter. And I asked why not and starts slapping her hand on the counter like because we were told not to by our manager and then Becky who is 3 counters down and also helping a customer starts yelling and saying that it’s in an email and they are not about to argue with me and I told her I didn’t even ask you. And what’s your position and she states that she is the highest person in the bank right now. And informed her she could tend to her customer. I just don’t understand why Maryam is saying it’s a rule from the manager and Becky is saying it’s a policy sent out in an email to all branches. If that were case Maryam should have known being as she says she floats in between all the locations. The Colorado ID app Is a government app that I have used at banks previously. So not sure why they made this such a distasteful experience.

  Response from the owner

  Hi bree williams, Thank you very much for leaving a review. What you've described is not the type of customer experience we aim to provide, and we’re sorry this is what you encountered. We truly value your feedback and would like to lean into this opportunity to show you that we care. We would love the opportunity to speak with you about your recent visit. You can visit UMB.com/contact-us to find options to reach us by email or phone. – The UMB Team

• D

  Dev Prior
  1

  I went in to open an account and obtain a certified check because my primary bank is still in my old state. Because of how my automatic payments are all linked to that account I wanted to open an account for a small amount to start with and obtain a certified check so all my bills would be covered. They were immediately standoffish and impolite. The way they talked to me was almost as if they are not a service provider...? Like it's a privilege for me to give them my money or something? lol... pathetic service. What's funny is I am looking for a primary bank here, and intended this to by my choice. Thankfully cryptocurrency will make them obsolete in a few years.

• P

  P Dudley
  5

  tammy and becky are the reasons I continue my business with umb bank at 3515 quebec St . they go above and beyond for me as a customer .thats very important they are a huge asset to umb pamela dudley

• m

  marjie besorio
  5

  I went into the branch. I was from out of state and needed to set up online banking and get some auto payments set up. Tammy the operations manager was awesome. She went above and beyond. Nice bank and great experience.

• R

  R M
  1

  I went to this bank to try to get a 1 page document notarized. They refused to since I didn't have an account with them (my bank is on the other side of town). I offered to pay for the service and was still refused. I'll make sure to note the lack of service this bank offers and make sure to avoid any future dealings with them.

• J

  Jason Moore
  1

  This bank decided to hold my first check of a new job hostage for two weeks cause I was overdraft $1.74. Closing this account asap!!

• Æ

  Æ (ALAXENDRUS)
  4

  Friendly staff, serene atmosphere. Location is great for the Northfield and Stapleton area