UFCU E Whitestone Blvd, Cedar Park

UFCU Reviews

• G

  Gabriel Barrientos
  5

  Carl from the area team was very knowledgeable and informative. I couldn’t ask for more. Very professional and passionate about his job. I’am a proud member of UFCU! Thanks Carl.

  Response from the owner

  Thank you so much for your review and the kind words, Gabriel. We are thankful to have professional and caring employees such as Carl. He is a beautiful representation of our UFCU mission and values. We are thrilled to share this news with our Whitestone team, and we look forward to serving you again soon! Again, we thank you for choosing UFCU, and we appreciate your membership.

• L

  Lovely. Sorinha
  1

  I have a huge issue with UFCU. At the moment, I am still under my mom account just until I have some free time out of work and school to go and get the account under my name. But the main issue is they SHUTTING DOWN MY CARD!!!! I’ve had to make multiple calls a MONTH just so I can use my card, yes I understand that I am a teenager and I do go a bit crazy with my money, but each time I’ve called it’s been the same questions that I’ve already confirmed. “Did you but a streaming subscription? Did you go on this website? Did you go to get a tattoo?” YES EACH TIME!!!!! STOP SHUTTING IFF MY CARD

  Response from the owner

  We appreciate you taking the time to provide your feedback, Sorinha. At UFCU, we take the security of our members' funds very seriously but understand it is frustrating when you are unable to access your funds. We sincerely apologize for the inconvenience and would like to help prevent this issue from consistently reoccurring. We would like to get your contact information so that we can further assist you. If interested, can you provide your full name, phone number, and email address to [email protected]? We hope to have the opportunity to speak with you soon and thank you for your membership.

• J

  Jennifer Marciniak
  5

  I came in to open a new account and ask about auto refinance. Everything went smoothly, and I was able to get everything done that day. And I got a really good refi rate and gap insurance through UFCU. The associates were very friendly and knowledgable, and I felt valued there. The ATM/no teller situation is much different than what you have at banks, and it does take getting used to. But it's still convenient.

• N

  Nicolette V
  5

  The associates here are nice, helpful and informational. I've been a member for a few years and have dealt with Christina and Krisit. Both went above and beyond as well as have great follow-up until larger banks (ie. Chase and Wells Fargo).

  Response from the owner

  Thank you so much for providing us with your feedback, Nicolette! We are happy to know you are pleased with the service both Kristi and Christina provide at Whitestone. We hope to see you again soon!

• K

  Kevin Ashworth
  2

  No Notary on sight, no tellers available. I went in and deposited a cashiers check for a goodly amount of money not realizing since there are no tellers and you are forced to deposit into an ATM that they would put a 7 day hold on the funds. This despite - as stated in their own policies - cashiers checks supposedly having immediate funds availability. Very frustrating. No idea why they got rid of the tellers that were there just a couple of weeks ago. Hope this is not a sign of things to come and their transformation into just another typical bank trying to maximize profits and cut customer benefits. As it it now, they should re-brand this "branch" as a glorified ATM. That's really all it is.

• J

  Jennifer Peltier
  5

  Opened an account today with Zac , he was knowledgeable and gave us some great advice so happy to be with a credit union that cares

  Response from the owner

  Hi Jennifer, we appreciate your review, and we are so happy that you chose UFCU for your banking needs. Also, we are pleased to hear about your account opening experience with Zac. You are correct, we absolutely care, and we are thankful that we have employees like Zac to represent that message. If we have not already, we would like to welcome you to our UFCU family. We look forward to seeing you again soon and have a wonderful day.

• J

  Jeffrey Isler
  5

  This is a great location and if you are processing an Auto or Home loan you have to come here. Prepare yourself there are no tellers which seems weird but it works. The bankers are amazing and to be honest the very best no questions ask is Josette. I literally go straight to her because she takes such great care of me. Josette, thank you for all that you have done and continue to do. Iam so appreciative for your service!

• M

  Michael Simmons
  1

  This bank was being converted to a no-teller location just as I was preparing for a big trip earlier this year. I was not able to withdraw money right before I left AND THIS WAS SUPREMELY INCONVENIENT. No warning. No nothing. Just you have to drive to 620 when we know you don't have the time and we don't care! I am not sure why UFCU is taking this approach, but I will be switching banks soon.

• a

  alberto riojas
  5

  The staff here are always super friendly and helpful. It makes me glad to be a member with Ufcu.

  Response from the owner

  Hello Alberto, We appreciate your kind words. We take pride in serving our Members and hope to see you soon at Whitestone again. Thank you for your membership!

• C

  C VW
  1

  I love the ufcu system but majority of the people who work at the locations are lazy and misleading. Rather than tell my wife how to use the ATM to deposit money they made her go to another bank location.......

  Response from the owner

  Good morning. We are appreciate you providing us with feedback to improve the service you have received. We would like to address your concerns and provide coaching for our employees based off of your review. If you would send your contact information to [email protected], we will be happy to reach out.