U.S. Eagle Federal Credit Union Irving Blvd, Albuquerque

U.S. Eagle Federal Credit Union Reviews

• B

  Brittney Harris
  5

  Excellent credit union! I have been a customer of the Irving location for over 10 years. The staff is friendly and helpful. My questions and requests are always addressed quickly. Mary Alice has been especially helpful throughout the years and I appreciate having a familiar face that has been with the credit union for so long.

  Response from the owner

  Hi Brittney, Thank you so much for your long-standing membership! We’re glad to hear that great feedback about Mary Alice and the staff, we count ourselves lucky to have the Irving team led by such a phenomenal leader. We look forward to assisting you with your financial needs for many years to come - thanks so much for being a member! Sincerely, Rachel US Eagle Federal Credit Union

• N

  Nick Carrera
  5

  U.s. Eagle Credit Union has always been very accommodating take care of my needs when it came to financing and borrowing money. The staff is very knowledgeable and very helpful. I have used U s eagle Credit Union four times in the past 5 years.

  Response from the owner

  Hi Nick, Thank you for leaving our Irving branch a five-star review! We're thrilled to know that all your financial needs have been accommodated and met. We are always here for you as a resource with any banking questions that may come your way. Thank you for your membership, we look forward to another five years of serving you (and many more)! Sincerely, Rachel US Eagle Federal Credit Union

• C

  Cody Maurer
  5

  Of course, I expected the banks to be busy it was Friday before a three day weekend, lots of cars were in the parking lot. I walked in and was greeted at the door with a smile, no one was in line but three tellers were helping three customers. I stood in the queue for no more that 5 sec befor I was politely asked to step over to be helped. Your polite smiling teller began to help me deposit my check, and notified me that it was just over her personal limit and asked for patience while she cleared it. She came back thanked me for understanding, she has just stared working for you, I couldn't tell at all, she was very professional. I'm a matter of moments she was handing me my receipt for my deposit. Asked me if there was anything else that I needed help with, and wish my a good weekend. I received a have a good day from the greeter, and I left that branch with a smile. When I thought of going to the bank earlier in the day I figured I'd be in line for 20mins, I was happy to see how well your team handled the busy day. Thank you

• A

  Amanda Kelsey
  5

  I don't normally leave reviews, but the staff at US Eagle Irving branch just really deserve some gratitude for what they're doing everyday to help their clients. They go above and beyond. I feel so welcome anytime I visit and I always get my questions answered and my needs met. This really is my home branch and I couldn't recommend banking here enough!

  Response from the owner

  Hi Amanda, Thank you so much for the wonderful and kind words about our Irving location! Member service and experience has always been (and always will be) our number one priority. We love hearing that the team is able to provide exactly what you need and welcomes you every time you visit your home branch. We can't wait to see you next, Amanda - thanks for being a member! Sincerely, Rachel US Eagle Federal Credit Union

• S

  Stephanie Montoya
  5

  I want to acknowledge the great staff and environment of this location. I have been with US Eagle for over 18 years and I plan on several more years with them. The staff is very kind, helpful and knowledgeable. A well maintained branch.

  Response from the owner

  Hi Stephanie, First and foremost, THANK YOU for your longstanding membership! We are so pleased to hear you are enjoying the credit union difference, specifically at our Irving location. We're glad you're here and look forward to remaining your financial partner for many years to come, Stephanie! Sincerely, Rachel US Eagle Federal Credit Union

• M

  Mike Dziuk
  4

  Excellent service and the people care about your business. Very helpful gave us a great deal on a new car loan rates and all. Thanks for looking out for us. Mike and Karen

  Response from the owner

  Hi Mike and Karen, Thank you for taking the time to review our Irving location! We’re very happy to hear you received excellent and helpful service with your new car loan. If there’s anything we can do to improve your experience in the future and earn 5-stars, please feel free to send us a direct message! Sincerely, Rachel US Eagle Federal Credit Union

• K

  K-swan Bludini
  1

  We are members of this credit union. We went there to cash a check on 6/10/22 and thier employee Priscilla asked us why we had the check, was the check mailed to us or did we pick the check up. That's none of her business, all she need to do is cash the check and not ask us personal questions. That made us very uncomfortable. That's very unprofessional.

  Response from the owner

  Hello, Thank you for your feedback and we regret to hear about your experience at our Irving branch. After speaking with our management, we were able to receive further clarification on what occurred. Per our protocol, such questions are asked by our tellers for the sole purpose of determining a potential hold status. Such questions are never meant to make a member feel uncomfortable. Based on the existing status of a member's account, we are then able to determine if a hold will be placed or not. As member service has always been our top priority, we welcome the chance to speak with you further regarding any further questions you may have. If you will please send us your preferred contact information through a direct message, we will get you in touch with a branch manager. Thank you! Sincerely, Rachel US Eagle Federal Credit Union

• K

  Kim Switzer
  5

  Eagle FCU Bernalillo NM branch manager Lucero has violated my rights suddenly refusing to accept my business check deposits from companies who add my dba after the normal GLOBALXLLC check payor name which has been Eagle FCUs practice for over 10 years on my business account, I’m moving my accounts to a more professional, honest branch where they don’t reject my rightful check deposits Lucero should be held accountable with Eagle FCU management

• r

  robert hicks
  5

  Great service and tools available to help people get their financial life in order lessons to improve their credit score 👏

• J

  JC Martinez
  5

  My bank is awsome and very good people work there! I deal with Andrew at the McMahon location and he goes above and beyond to help me and my family with our personal banking and our businesses, we all bank with USEagle as well!

  Response from the owner

  Hi JC, Thank you so much for your 5-star review! We’re glad to hear that great feedback about Andrew, we count ourselves luck to have him on our team. We look forward to assisting you (and your family members) with your financial needs for many years to come - thanks so much for being a member! Sincerely, Rachel US Eagle Federal Credit Union