U.S. Bank Branch B St, Hayward

U.S. Bank Branch Reviews

• J

  J F
  4

  Ive had nothing but issues with this ATM. We need more!! Today took the cake. I deposited a check and it kept it. Manager returned my call and helped me out which I am happy for.

  Response from the owner

  Hello JF, I am sorry to hear the ATM didn't credit your account for the deposit that was made. We would be glad to look into this matter further and help in any way we can. If you would like to talk with us further about your experience, please send an email to [email protected] and include your reference number 0190 and phone number, and we will give you a call. All the best, ^Kim

• F

  Forrest Spellman
  5

  Never had a bad experience at a US Bank, including this one. The staff here is super friendly and helpful. I also really like the location; Hayward downtown is pretty nice can just walk outside and grab a nice bite to eat or relax in the park. If I need any banking services I am more than happy to drop into this location.

• D

  Dustin Podborny
  1

  BEWARE CAR BUYERS> Bought a vehicle from private seller and used US Bank as the lender to finance vehicle in 08/2018. I contacted the branch in 12/2018 as I have no paperwork or registration from DMV. US Bank told me not to worry about it that it would work itself out and that Shamar Scatliffe was in contact with the seller to obtain the title. The title went missing, the bank never followed up on the missing title and it did not resolve itself. In 01/2019 after multiple visits to the branch, speaking with Shamar, he and the branch recommended that I submit various forms to DMV myself. To which each time DMV stated the forms were either filled out incorrectly or that I was not allowed to file the forms as I am not the registered owner. The bank went as far as bringing in the original seller to have duplicate forms filled out to which again DMV would not accept from me. This process continued throughout the month of January. Finally Shamar and the lending department decide to obtain the necessary paperwork to finish processing my autoloan. On 03/04/2019 Shamar notifies me all necessary paperwork was submitted back on 02/11/19 and that I will be getting my paperwork and registration as soon as DMV processes the paperwork which could take 2-3 months. I contact DMV the next business day and am told the paperwork was submitted, denied due to incomplete fees and sent back the same week of 02/11 and US Bank should have already received the paperwork back. I notified Shamar what DMV stated, and am now awaiting some more incompetent banking practices by this branch. I don't even drive the vehicle as the tags have expired 11/2018 and I am worried what might occur as I am not the registered owner in the event of a traffic stop or an accident yet I continue to have to pay insurance and a car note.

  Response from the owner

  Hello Dustin, we're sorry to hear this has been your experience. We can understand how frustrated you are. We'd like to hear more, and see how we can help. Please send us an email to [email protected] detailing the experience, including your phone number. We look forward to hearing from you. ^Heather

• J

  Jesse Maiwald
  1

  Shamar is a great banker but Emani is the dumbest bank teller I've ever come across you practically see the drool coming out her mouth when trying to work a computer. Took 40 minutes to activate a card. Thanks Emani.

  Response from the owner

  Good afternoon Jesse, Thank you for leaving a review. I'm sorry that your visit left you feeling frustrated. If you'd like to discuss your experience in further detail, we'd be happy to speak with you. Please send us an email at [email protected] with your phone number and reference number 5953 and one of us will give you a call within 2 business days. Thanks in advance. ^Caitlin

• O

  Oscar Nunez
  1

  Had to leave after half an hour waiting! Poor service center.

  Response from the owner

  Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• 9

  95060atl
  1

  Us bank is not willing to remove overdraft fees

• J

  James Allen
  4

  Great staff, be at bank around, despite the bomb proof glass

  Response from the owner

  Hello James! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• R

  Rosa V
  5

  Vidted the ATM. Was surprised to find it facing B Street.

• s

  shuyu
  5

  Aiyub is really nice and patient!!!