U.S. Bank Branch Powderhorn Ln, Jackson

U.S. Bank Branch Reviews

• H

  Hanna Edens
  2

  I am very disappointed in the lack of transparency, especially after having a 1-on-1 meeting with one of your employees Alix to set-up a local checking account. You all were running a promotion for a checking account of $400 credit when you deposit a minimum of $4k in the first 60 days. I specifically addressed that I had extra cash to roll-over from my hometown checking account (which to an established banker, should infer that it would be an electronic transfer). I wanted to make sure everything was squared away and I immediately made the transfers in the following days. It has been a few months and there was never a $400 deposit made on behalf of US bank. So I called your location and was informed via a return phone-call that because I made a transfer not a direct deposit it didn't qualify. This is specifically what I had established and asked in our 1-on-1 to make sure I knew exactly how I could & should put money into the account to receive the promotional offer. I just wish someone would have been honest and transparent with me so I could have done what was necessary.

  Response from the owner

  Hello Hanna, Thank you for reaching out and for sharing this experience. I'm sorry to hear that you were provided differing information. We'd like to speak with you so we can look into this further. Please send us an email at [email protected] with your phone number and reference number 3654. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to help. ^Caitlin

• M

  Me
  1

  5 vehicles in line at drive through. 1 employee working. SLOW SERVICE!!!

  Response from the owner

  Hello, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• M

  Michael M
  1

  US Bank is the worst bank in Jackson IMHO. There's plenty of better banking choices. I would strongly suggest going somewhere else.

• S

  Sean Stevens
  1

  As a business professional, I've never had such an unprofessional experience with a home refinance. The whole process left me with disdain for this bank and the loan officer who did nothing but take our money and not return phone calls, or emails. I've dealt with many banks in my career, and I always initiated local town banks for patronage, but never again US Bank. Never.

• D

  Diana Yamchenko
  5

  All staff are so friendly and nice, I always get the best customer service. They can solve any problems and answer for all questions what I have. Karen is my favorite teller.

  Response from the owner

  Hello, Thanks so much for the 5-stars! We appreciate you and hope you have a great day :) The U.S. Bank Social Media Team

• A

  Alex Kirk
  5

  Good service, Alix help quick and professionally , thank you

• M

  Mi Lo
  1

  The winner for the worst bank in Jackson.

  Response from the owner

  Hello Mi, we are sorry to hear about your sentiment towards the bank. We definitely pride ourselves in providing exceptional customer service. Sounds like this is not what you received. We would be happy to assist you in rectifying the situation. If you would like to talk further, please send us an email with detail surrounding your dissatisfaction to askusbank.usbank.com along with your phone number. We hope to hear from you soon. Have a great day! ^Chris