U.S. Bank Branch Pacific Coast Hwy, Lomita

U.S. Bank Branch Reviews

• M

  Maria Hechavarria
  5

  I’m not sure if the branch is closed (the website says it’s temporarily closed), but I do know the drive thru ATM is open! I just stopped by around 9:30pm to make a deposit and I used the drive thru ATM. I didn’t want to get out of the car. I would assume any outside walk up ATM works, but I’m not sure. At least know the drive thru is available!

• R

  Robiwil2 b real
  2

  This bank is not open. The sign says due to CV-19. The drive through ATM are working but the branch itself is not open. It should say so on the Google site. It would have save time if this was stated in this Google site.

  Response from the owner

  Good morning, thanks for reaching out. I have submitted a request to have Google updated with the branch status. Thanks again for sharing. ^Heather

• B

  Bill K
  2

  This branch needs to schedule more employees, everytime you go in there is a line of customers and only one employee working the counter. Never been to a bank that only schedules one teller at a time. The employees are very friendly, management just needs to focus more on the customer experience.

  Response from the owner

  Hello, Bill. We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• A

  Anton Fernando
  1

  Once I came here and stayed long time for a teller . He one of the banker start helping. I was happy but unfortunately another customer came don't care about the line and direc wento the banker. She saw the line but didn't care start helping that person ignoring the line. Any way went again today but they don't know how to help.

  Response from the owner

  Thank you for bringing this to our attention, Anton. I’m so sorry you weren’t helped during your visit to our Lomita location. It is not our intention to ignore our customers. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 3431. One of us will be happy to give you a call by the end of the next business day. We hope to hear from you. ^Michael

• N

  Nikki Vergara
  5

  Everyone is so nice and very helpful. My family has both personal and business accounts here for many years and we have never had a problem or a long wait time. This branch and it's employees are absolutely wonderful. Thanks everyone.

• E

  Evangeline De Guzman
  5

  I would like to express my heartfelt appreciation for an excellent service rendered by Claudio on 4/17:2018. Claudio has great attitude. He is respectful, polite , patient & he listens attentively . Sincerely, EPL De Guzman

• M

  Mouad Errtimi
  1

  This branch use to be better wait time became longer, a long line for one cashier

  Response from the owner

  Hello Mouad, I’m really sorry to hear that the wait time for this branch has increased recently. We know that you have a lot to do outside of banking, and we should be striving to take as little of your time as possible. We’d like to make sure that this wait time is addressed. Please send an email to [email protected] with your phone number and reference number #2254, and we will call you within 24 business hours. Thank you very much for taking the time to share this with us. ^Jessica

• j

  joshuanoreno26
  1

  The new manager dont know how to handle the bank with claudio I used to get better services

  Response from the owner

  Hello Josh, we're sorry to hear you didn't have a good experience at this location. We'd like to hear more. Please send us an email to [email protected] detailing the experience you had. We look forward to hearing from you. ^Heather

• E

  Edit
  1

  Very slow!! Even when there is no lines, you wait there for ever before they get to you!

  Response from the owner

  I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you’ve had such long wait times at our Lomita location. We know how valuable your time is, and we should always strive to take up as little of it as possible. If you’d like to discuss your visit with us, please send an email to [email protected] with your phone number and reference number #4381, and we’ll give you a call within one business day. We hope to hear from you soon. Thank you. ^Jessica​

• M

  Mellodie Manzano
  5

  Always very courteous, always knowledgeable, love this bank!