U.S. Bank Branch Bunker Lake Blvd, Andover

U.S. Bank Branch Reviews

• D

  Deborah Kirkeeide
  1

  I’ve never had such bad service! Trying to wire money which didn’t go through so I had to come the next day and do it all over again. This time I asked for a receipt which they said they can’t print and have to wait for the email confirmation. I wouldn’t leave the bank without out the confirmation this time, the teller said that his boss could do it and would only take a minute If I just waited 15 minutes the person would be done with a customer. Then the boss needed to step out for a minute, it’s now been 45 minutes and I’m still waiting.

  Response from the owner

  Hello Deborah, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1700 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee

• B

  Being Honest
  1

  Made the mistake of switching over Banks to US Bank. Never once was I told that I'd have $1,000 daily limit on my debit card for 1 year. I found this out when my card was embarrassingly declined. They told me that I should have known that this was their policy and other banks have this too. My previous bank did not and I guess I don't study all banking policies.

• H

  Halle Harrington
  1

  If I could give them zero stars I would. I walked in to an empty bank, there was one teller and that was the only other person there. I was not greated or acknowledged. I sat down to wait for a banker for 20 minutes. Finally some guy named Marcus came out from the back and he saw 2 people who just walked in instead of assisting me. I still had not been acknowledged and at this point I just walked out to go to a better bank location.

  Response from the owner

  Good morning Halle, thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location wasn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0145 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• S

  Sasha Andreyevskiy
  1

  My least favorite US Bank location… it’s the closest one to my house, so I keep coming back and regret it pretty much every time. Staff, though outwardly friendly, always find the reason not to fulfill my request with from fake disbelief “I am not sure why this happened…” to an outright lie “oh recently system has changed, and we are no longer able to do this…” kind of replies. And yet I walk out and drive to the next location and no one has issues getting the same thing done with no questions aske! Unbelievable.

  Response from the owner

  Hello Sasha, thank you for taking the time to share your experience. I apologize the interactions at this location haven't been good. I can certainly understand your frustration. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5761. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Shawn Mars
  1

  Slowest branch in existence. Management is incompetent and almost every time I come here there are several employees chatting away while only one or two tellers handle growing lines. I really don't know why I bank here.

  Response from the owner

  Hello Shawn, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• B

  Brian Mann
  1

  Very disappointed. I called to see about making an appointment to meet with a bank representative. I learned this was necessary during a past visit when there was no one available. There was no one available to talk to when I called the Andover number and I was met with no other option - the line was disconnected. I find it very difficult to believe that a huge banking system cannot have enough representatives to answer basic phone calls. I phoned the Anoka branch and actually was able to talk to a person but was told that there were no appointments available to meet today - 10:30AM. This seems very troubling that a corporation this huge cannot provide service to those who fund it. (US Banks closed another bank on the east side of Anoka last year.) All I need to do is help my mom get with her US Bank account. I understand there is a pandemic but service industries seems to be functioning just fine in most other areas. Happy that my accounts are not with US Bank.

  Response from the owner

  Good morning, Brian. Thank you for taking the time to share your experience. I apologize that you had trouble setting up an appointment. We are working diligently to staff branches to ensure we can meet customer needs. If you still need assistance, please feel free to send us an email to [email protected] detailing the experience, including your phone number and reference number 3770. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• B

  Brian
  5

  When shopping for an auto loan, I inquired with US Bank and the day I was trying to close it, they were short staffed. The person working went way above and beyond to help me wrap everything up. I wish I could remember her name so I could let her managers know about her exceptional service! I see others have had a negative experience at this location but from everything I have seen, they are doing everything they can to adapt and continue to serve their customers.

• C

  Carla Storley
  1

  My mother passed away with a safe deposit box and checking account at this branch. It took 4 separate visits to try and close these accounts and access the box. I went to the drive thru with all the paperwork they claimed needed to be filled out.The teller in the drive thru had me wait for 20 minutes, came back and rudely said she could not help me. I would have to go into the lobby. I asked her when the lobby would open, she said she had no idea. The sign on the door says the lobby opens at 9:30 am. It was after 10 am before they would answer the phone. I made an appointment for the next day. The banker was completely in the dark as to how to handle closing these accounts. He goes and chats with his supervisor, Angie. After 25 minutes he returns saying I need more paperwork. (Just trying to get rid of me because he doesn't want to deal with it.) I explained to him I have everything I need. Eventually he called a different branch and figured out how to process my request. Then he refused to have an employee notarize the affidavit. He tells me I have to make another appointment for tomorrow. Eventually I did get things settled. I am frustrated at how much of my time was wasted.

  Response from the owner

  Hello Carla, Thank you for taking the time to leave this review. I'm very sorry to hear of your loss and of the difficulty you encountered when trying to resolve her accounts. I'm glad to hear that everything has been settled, but we'd like to speak with you more about your experience with the branch. Please send us an email at [email protected] with your phone number and reference number 6623. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• L

  Lolita Eide
  1

  I made cash deposit at the branch ATM machine and the machine has error and unable to credit to my account. Called the customer service and said it will take 10 business day to investigate. I was so upset because this is not my fault and I have to wait for 10 business day for my money back. Then I called the branch again after a week, the teller was very rude and said nothing she can do and didn't offer anything to help. This is unacceptable! Bad customer service!

  Response from the owner

  Hello Lolita, Thanks for reaching out with your review. I know how frustrating ATM malfunctions are, but I'm glad to hear that you've already gotten the dispute process started. We'd be happy to look into the situation to get a status update on the dispute. Please send us an email at [email protected] with your phone number and reference number 7108. Once we receive your number, we'll give you a call within 2 business days. For more immediate assistance, please call our 24-Hour Customer Service at 800-872-2657. Thanks in advance^Caitlin

• D

  David Smith
  1

  Four lanes in the drive through, one person handling it. One employee walked through the area, could plainly see how busy it was and just walked away. It took 20 minutes to deposit two checks in the same account; one deposit slip.

  Response from the owner

  Hello David, I understand the frustration a long wait can cause. If you have concerns you would like to discuss with us further, we welcome the chance to talk with you. Please email your phone number and reference #8731 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim