U.S. Bank Branch 1st St, Nampa

U.S. Bank Branch Reviews

• L

  Lee Breshears
  1

  They want to charge me $7.00 to cash a check that is written on their bank. When I questioned the charges she told me they were providing a service to me by cashing a check. I thought customers who put their money in their bank should be upset with that kind of service. I know that I would be unhappy if my bank tried extortion tactics like this for a check I had written on my account. The fact that the employee was short with me just for questioning a fee. I felt she was very unprofessional will definitely not help me want to recommend this bank to anyone.

• j

  jennifer davis
  5

  Friendly staff. Never a line. Counter tellers greet you as soon as you walk into the door. Then, while you walk up to the counter, you get greeted by random employees sitting at their desks. Their service is good.

• D

  Devin Evans
  1

  I usually go through this branch to deposit my checks with no issues but I went through on Friday 10/09 they were very busy looked like there was only two people in there waited in line for 30 minutes. When it was my turn at the window the lady was very nice and was able to do my transaction in a timely manner. Though when I checked my account today there is no deposit and no pending deposit. So I called the help number and they said my money must have been put into someone else’s account by accident and that I would need to go back to that branch to take care of this. But the branch is closed on the weekend and I can’t leave a message on the phone. I have bills to pay that I now have to wait and may be late on because of this. I don’t blame the bankers we’re all human and we make mistakes, but this is a very unfortunate mistake and circumstance and has added a lot stress for me and my family. Mind you this branch is usually very helpful and runs nicely just wanted people to be aware of this situation so this doesn’t happen to anyone else.

  Response from the owner

  Thanks for taking the time to leave a review, Devin. We’re sorry to hear this was your experience. We'd like to see how we can help. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 8065. We'll give you a call within two business days. Look forward to hearing from you. ^Heather

• C

  C K McKinney
  4

  Everyone is very upbeat & friendly; they acknowledge you as soon as they see you walk in. The branch employees are very helpful...my experiences at this U.S. Bank have all been positive. Why only 4 stars? Because the branch closed for a day or two due to slick roads. I understand & respect not wanting to have your employees commute a long distance. Unfortunately, the rest of the world was still conducting business as usual...so in turn, the customers had to commute a further distance to a branch that was open.

• L

  Landon Clark
  5

  Great customer service and the staff is always very helpful. Today is the second time the Karcher mall branch has annoyed me to the point where I want to close my 20+ year account. Thanks for being awesome downtown people!

• J

  Jake Dufur
  1

  Horrible place to cash a check from, US Bank, they will charge you a 7 dollar fee to cash a check that is from their bank. Would not ever recommend anyone to bank there.

  Response from the owner

  I'm sorry for the frustration this fee caused you, Jake. To avoid this fee you would need to deposit the check into a U.S. Bank account or into your external account. We appreciate your feedback and thank you for taking the time to share your experience. ^Kim

• L

  Liz Hepworth
  1

  I would not reccomend us bank to any one. In fact I do the opposite... this bank is not worth your time or money. If I could give no starts I would!

  Response from the owner

  We are sorry to see that this is how you feel, Liz. We would like to speak with you about your experience and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 8705, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• A

  Angela Weaver
  4

  Great staff, BUT they have ZERO ART on the walls, and I feel bad for the employees having to spend so much time in that corporate shell. It's not hard to put more than cubicles in a building.

• J

  Jake Deeble
  5

  These guys have been quick and speedy for me and have always taken care of me

• b

  butch Wilborn
  5

  I like doing all my banking there, no better bank.