U.S. Bank Branch N Hayden Rd, Scottsdale

U.S. Bank Branch Reviews

• M

  Melanie Humphryes
  5

  I have been with this bank for over 4 years and I have literally never had an issue. The service was always quick and courteous, and they got whatever I needed done almost immediately. I do most of my banking online but I visit this branch sometimes and they treat you just the same if there's $100 in your account or $100,000. I would highly recommend US Bank and I don't plan on changing banks anytime soon.

• N

  Nancy Jacobe
  1

  Worst US Bank ever!!! We were second in line at the drive-thru and the woman in front of us was being waited on when we pulled up. It took us over a half an hour from the time we pulled behind her until we were done and able to finally leave. All we were doing was cashing one little check. It was signed, had our account number written under the signature and we sent in the driver's license with it. There was no reason for this kind of delay. We will never return to this drive-thru and we're considering changing to Chase bank. This place is pathetic...no excuse possible for this kind of incompetence!!

  Response from the owner

  We are so sorry your recent experience was less than desirable, Nancy. Please know it is never our intention to take up more time than necessary to complete your banking tasks. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 8187. One of our Ambassadors will call you within one business day. Thank you and we look forward to speaking with you. ^Larisa

• D

  David Steinbrink
  1

  Lousey hours...close at 4pm. Pfft.... .I agree with your reply for some transactions. If you have a safety deposit box or have other non on-line banking needs your hours are not customer friendly for the working customers. Extended hours would be more customer centric.

  Response from the owner

  Thank you for your feedback, David. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. Take care and stay safe! ^Larisa

• C

  Carmen Garcia
  1

  Aside from a few friendly tellers, this bank is pretty much terrible. The retail shop I manage uses this bank and I am hoping we change banks very soon. They have miscounted deposits and posted incorrect amounts numerous times and every time I get change, about 50% of the coin rolls I get are short coins or have Canadian coins in them which the bank will not take back and exchange for us. I got one roll of quarters there that was $2.75. How do you not see that?? When I informed a manager about that he didn't seem too concerned about it and said something like "Well, by law we have to take the rolls people give us." That is ridiculous. Needless to say, I have to count my change before I leave the bank to ensure it's all there and all US currency.

• A

  Alex Reynes
  1

  I have been trying to make change to my account for almost a month now. The manager Carlos has not been helpful, then goes on vacation for 2 weeks leaving me stranded. I tried to make progress with the team at the branch and they were even worse. I was told I would be called back multiple times and never was. Stay away from this branch and U.S. bank all together. Terrible customer service.

  Response from the owner

  Hello Alex, thank you for sharing your experience with us. We don't want any customer to feel like we have left them helpless and I am so sorry. We'd really like to help in any way we can. Please send us an email with your phone number to [email protected] and one of us will call you within 24-48 business hours to address your concerns. Thank you for the opportunity to service your account and we look forward to hearing from you. ^Larisa

• T

  TM Kandy
  5

  I absolutely love this branch minus one employee. They remember your name, always have a smile and remember little bits of information from the last conversation. Very helpful!

• S

  Soo Jin Mieseler
  1

  I went in to update my legal last name. It was pretty quick and easy - unfortunately, he didn't change anything and I had to pretty much do it all over again. :(

  Response from the owner

  Hello Soo Jin, I'm so sorry to hear that your name wasn't changed properly after you went in and first requested it. It sounds like you've already been able to have it corrected, but we'd still like to speak with you about what happened and help in anyway we can. Please send us an email at [email protected] with your phone number and reference number 4300. Once we receive your contact information, we'll give you a call within one business day. Thanks in advance. ^Caitlin

• C

  Christopher Florez
  5

  Always pleasant to stop in. They were extremely helpful when setting up my first business account.

• Z

  Zane Maxwell
  5

  Love Stephanie! Would go there just for her. That is real customer service =)

• D

  Dan McCormick
  1

  Not a good bank. There are much better options for personal banking and business banking

  Response from the owner

  I'm really sorry to hear that you feel this way, Dan. We'd really like to hear more about what's prompted you to leave this review. Please send us an email at [email protected] with your phone number and reference number 5776 and one of us will give you a call within 1-2 business days. Thanks in advance. ^Caitlin