U.S. Bank Branch Turner Dr, Kansas City

U.S. Bank Branch Reviews

• C

  Cung B. Lian (Zaathang)
  1

  Branch manager get back to me like she promised. I waited her phone call for a week.

• B

  Bob Wilhelmi
  1

  I called to complain a month 6 weeks ago about the out of date ATM machine always broke down. Lobby closed, only 2 drive up teller windows. now the location is closed until further notice. time to find a different bank.. US Banks poor coverage and the branch on 7th is worse than this one.

  Response from the owner

  Hello Bob, thanks for taking the time to share your experience. We'd like to ensure the ATM issues get addressed. If you would like to share details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 9122 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• A

  Angie Joyce
  1

  1 drive thru teller open. Same car 30 min later still being helped. Had to leave. ATM won't deposit larger size checks beyond frustrated!

  Response from the owner

  Good morning Angie. I am sorry to hear you had to leave the branch before being helped. We understand time is precious, especially when you're waiting with young kids in the car. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9420. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  Cindy iokepa
  1

  Received an Auto insurance payoff check took it to this branch the closes one to where I picked it up from which was progressive 1 mile up the road. And found out they would hold the check for 2 business days since it wasn’t my branch and they had to transfer my funds to my branch from the legends area. I was told by my branch Policy is I would have $500 available then 24 hrs later the rest would be available. USBank is all USBank. The rules and stuff are all different causing me to be thrown off track with handling time sensitive business. It’s not a 3rd party check? It’s an insurance payoff check! Getting so exhausted with issues

  Response from the owner

  Hello Cindy, I understand the frustration a funds availability hold can cause. If you would like us to look into this matter further, please email your phone number and reference #1896 to us at [email protected] and we'll call you in 24-48 business hours. We look forward to offering our assistance in any way we can. ^Kim

• L

  Leslie Pena
  1

  I am extremely disappointed about how this is my go to bank! And first time ever go inside this branch I am disappointed in the customer service. The lady had a attitude before I even came in! She Didnt even great me. And didn’t care to Say a word through the whole proccess. Will totally not be coming back to this branch! extremely upset About how I was treated! I dont need a sorry! But what a lack of customer service!

  Response from the owner

  Thank you for taking the time to review your experience with us, Leslie. We would like an opportunity to speak with you to learn more about the visit, and to share your feedback with management. Please send us an email to [email protected] with your phone number and reference number 4971, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• Y

  Yvonne R. Rowland
  1

  Has no accountability with ID theft, on my record for 7 years, no help, lazy exploiting me on facebook. You had my original emails and bank cards. Savings bonds and stuff. This is 8th year...thanks.

  Response from the owner

  Good morning Yvonne. I am sorry to hear you've been the victim of ID theft. I can imagine how stressful that is. I know this occurred some time again. If you need assistance with something, please send us an email to [email protected] with your phone number and reference number 9402. We look forward to hearing from you. ^Heather

• I

  IronmanKC81
  5

  Ashely, the branch manager went way above and beyond to help my girlfriend and I with an auto loan. She stayed 45 minutes past closing finishing up the details and making calls to ensure we were taken care of that day and we couldn’t be more thankful.

• C

  Charles Glenn
  1

  This bank stinks!! How many banks do you know that thier computers are down half the time. Only using one drive thru during pandemic with lobby closed.

  Response from the owner

  We appreciate you sharing your experience with the local branch, Charles. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 10092. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• K

  Karena Ponce
  1

  DONT GO TO THIS BANK THEY GIVE OUT COUNTERFEIT BILLS!!! THEN REFUSE TO REFUND AND SAY THE CAMERS WONT ZOOM IN TO SHOW THE BILLS THE TELLER COUNTED IN HER HAND. I bet if the money went missing from the register the camera would work. They say all their money is passed through a machine to make sure it’s real but if that’s so why didn’t they want to look through the cameras to confirm all the money they received went through the machine. Obviously somebody dropped the ball and received cash from a deposit and just put it in the register HORRIBLE CUSTOMER SERVICE TRASH PEOPLE. I will be contacting the BBB and the ATTORNEY GENERAL!

  Response from the owner

  Hello Karena, Your review is very concerning to us. We urge you to contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience as soon as you are able. Kind regards, The U.S. Bank Social Media Team

• M

  Melissa Cortez
  1

  Absolutely the worst bank branch ive ever had to deal with. Because of this branch im looking to open a account somewhere else.