U.S. Bank Branch N Mission St, Wenatchee

U.S. Bank Branch Reviews

• 5

  509 STiFAN
  1

  Go deal with a local bank or credit union. Cashmere Valley and Numerica are both good choices. US Bank seems like they should have local people, but you will deal with out of state people for lending or anything other than a checking account. The things the people say in person at the local bank will not hold up nor line up with what the out of state people will tell you. Very poor communication response time as well as misinformation.

• J

  Jose Valdez
  5

  Reyes Ramírez was the best at this branch. If you can go to him. He was very friendly and fixed my problem quickly and efficiently. 👍🏽

  Response from the owner

  Thank you for taking the time to share your experience, Jose. We are happy to hear the visit met your expectations for great service and hope for the same in the future. I wish you the best, ^Kim

• K

  Kristy Hiatt
  3

  Wenatchee, WA last month we had a cash advance and cash deposit. Normally everything goes well never had a problem. Till last month April 2021 A new teller was at the drive up window. I counted the cash out and husband counted it but when we got home the receipt was for less than what we gave. My husband called the bank and he was told that after her shift and she counts her till, they will call me. One month later no call. We go again today and inquire about it. I get a call back this afternoon and no surprise the till was not over. Someone pocketed some money. If you go there double check everything before you leave. Not everyone is honest!

  Response from the owner

  We’re very concerned with what you have mentioned in your review, Kristy. We certainly would like to speak with you to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 3018. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• c

  cthun1234
  1

  Opened an account here huge mistake they were more than willing to take my money but once I went to spend it they placed a hold on my account without telling me. My family cant eat right now because of there trash practices and not only that they took copies of my personal information that somehow did not reach there corporate so now not only am I penniless hungry my personal information is just now out there floating around somewhere. Oh yah and the banks perpetually closed so cant even go close the account to get my money back. Screw you US bank you thief's.

  Response from the owner

  Hello Cthun. Your experience is concerning to us and we would like to investigate the matter further. Please send us an email to [email protected] with your phone number and reference number 3387, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• V

  Victor Unger
  1

  They charge you to cash checks with their name on it. Also they intentionally mix named their overdraft coverage and protection the coverage protects and the protection actually provides coverage(pulls money from another one of your accounts). Also beware none of their overdraft policies apply to recurring payments. It’s a bank I expect nothing less. Go to a credit union.

  Response from the owner

  Hello Victor, Thank you for taking the time to reach out with your review. It's true that there is a service charge if someone without a checking or savings account account wishes to cash a check with us. This is a service typically provided to those who have a checking or savings account and so there is a charge assessed for providing the service to others. Also, I'm sorry to hear that there was confusion with our overdraft coverage and overdraft protection services. We'd be happy to look over anything that occurred in regard to this and to help with your accounts in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 7299. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• V

  VALLEY MALL
  1

  I always use the ATM for this bank. Every time I go to the teller which isn’t many times at all it’s always a horrible experience. Use the ATM for a much better experience. Sucks that this is the only US Bank Wenatchee.

  Response from the owner

  Good morning. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with the teller at this location. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1096 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• N

  Nathan Vee
  4

  While US Bank is horrific and horrible institution, Joanne is incredible! Thank you so much for helping me fix a problem from 4 years ago. You are the best! I bet BECU, Umpqua, or any other legit bank would love someone like Joanne.

• C

  Chuck Podlich
  1

  Charged me $7 to cash a check drawn on their bank. I cut out the middle man and went direct to source of funds. This should be lowest cost option. Why should my bank have to process their check. I will never voluntarily do business with US Bank.

• N

  Nicole Dammann
  1

  This location has the worst ATM, it is always down. The drive through line is usually long and takes 30 - 40 minutes for a simple deposit.

  Response from the owner

  Thank you so much for taking your time to leave this review, Nicole. We apologize you’ve had trouble with our ATM several times now. We’d like to report the ATM to our Help Desk to ensure a work order is put in to fix the ATM. Please send us an email with your phone number to [email protected], including reference number 7840. One of our Ambassadors will call you within two business days. Thank you and we look forward to speaking with you. ^Jessica

• J

  J Games
  5

  This is a bank. If you have a US Bank account, you can deposit and withdraw money here. Always polite staff.