OneMain Financial N Wenatchee Ave D, Wenatchee

OneMain Financial Reviews

• T

  Tanya scharf
  5

  Simona made me feel comfortable. Its scary when you go into a place needing a loan. She was amazing

  Response from the owner

  Hi Tanya, We're happy to hear that your loan process went smoothly and that Simona delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. – LF

• C

  Carol Sprague
  5

  I was extremely happy with my experience at the Wenatchee WA location. It took no time at all to go through the paperwork and my money was in my bank account the very next morning. Simona was amazing, very personable, professional and a real pleasure to do business with. Excellent customer service. I would recommend this company and this branch highly.

• K

  Kenneth Beaver
  1

  Called to see about a loan and they said I only need an application and an appointment. But when I asked if I could make an appointment lady said I could only make one if my application was as approved. Basically trying to force me to do it over the phone, I don’t like doing these kind of things over the phone. So if this is the customer service I get before the Loan think about how they’ll treat you after the loan

  Response from the owner

  Hello Kenneth and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• C

  Chris Nelson
  1

  After my " pre approved" offer and after running my credit which we all know lowers it, we get to the closing of the loan and they proceed to tell me that instead of an unsecured loan which 3 phone calls later I k ew nothing about, they lowered my approval amout by 6000. I was getting the loan for a new heating system so the " new" loan amount did nothing for me. There excuse was that my tip income was non taxed when I clearly sent them 2 paystubs that had tips included, with a line item that saiys tip income. Needless to say I rejected the loan but yhe damage is done on my credit report. I felt like a classic bait and switch game was being played on me and get it together OneMain. Your underwriters clearly need better trained on reading and actually understanding pay syubs. Very dissappoonted and there lack of understanding financial documents is appalling.

  Response from the owner

  Hi Chris, we are sorry that your experience with OneMain was not what you anticipated. Our loan specialists make decisions based on a variety of different factors in the full application. One of our representatives would be happy to send you a statement of specific reasons your request went unfulfilled. Please call 855-663-6246 and have your decision reference number handy, and we'd be happy to oblige. Thanks, and have a wonderful day. -AS

• S

  Sharon Mccarter
  5

  It was hell put you people really help me alot

  Response from the owner

  Hi Sharon, We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! – LF

• v

  virginia benavente
  5

  I love how I was treated, they made me feel right at home. I am very grateful for the help that was provided.

  Response from the owner

  Hi Virginia, Thank you for the great review! It was our pleasure to assist you, and we'll look forward to seeing you again. Best wishes, – LF

• J

  Jonathan Hyry
  4

  This place has been a real helping hand. Only had one bad experience out of many visits. Their willingness to lend financial support has been important from time to time, and I appreciate their quick and thorough process, and not trying to push me additional products.

• j

  jose meza
  1

  These people are con artists at least when it comes to loans crazy intrest and miss information. Would recomend you do research before going they will exploit you. Stay way form Simona.

• A

  Allen Boughter
  5

  We love the service and they do a great job we love our service great job Wenatchee

• B

  Best Buy Auto Sales
  5

  Great people to work with shoutout to the One Main team!!