U.S. Bank Branch N 7th St, Cottage Grove

U.S. Bank Branch Reviews

• B

  Bentley Mooney
  5

  I've been with this branch for 10 years & they never fail to provide amazing support. Whether it's business & personal financial services, I couldn't be more pleased. Thanks so much for the friendly & helpful service. Bentley

• J

  Je Mos
  1

  Very inconsistent with hours and services. They (staff) don't wear masks in the lobby though make you wear one. Lots of gossip and chatting between staff while with customers. Very unprofessional and the worst branch in the area. Would rather drive 20+ miles into Eugene than deal with this place.

  Response from the owner

  ​Oh no. We're concerned to hear about your recent experiences, Je. We welcome the chance to discuss your visits further. Please email your phone number and reference #5723 to us at [email protected], and we'll call you within 48 business hours to have the matter reviewed. We look forward to speaking with you and hope you have a wonderful weekend. Thank you, ^Kortnee

• S

  Samuel “Titan” Moffatt
  4

  Found the bank aquiet professional place. Helpful if you Ask for it. ! Made the move from nwcu and so glad I did!! ✅ Previous bank was ripping me off with there overdraft coverage! Yeah, it's a nice feature to have, but if you don't have the money 💵💰 in the account, you can do without!? But the scam behind over draft, is if you got a $1.96 in your account, nwcu doesn't tell you that!? They go ahead and allows you to charge it, only to charge one $28 to $32.00 dollars for thier6 profit of you being overdrawn This U. S. Bank was up front and honest about it, I suggest all give U. S. Bank a chance or a try, you won't be ripped off of $32 over draft charge.

• A

  Angie Bull
  1

  Slow as slow can be!! If you want fast friendly service do yourself a favor and go elsewhere! I write this as I sit at the drive up window, it's my turn but this lady is ignoring me while she carries on a conversation with the vehicle in the lane next to me. REVAMP:: I called your 1877 number and it was no longer in service..thank you for your concerns. I swear this particular US Bank in Cottage Grove moves as slow as possible even with 2 people working the window. I had 3 cars in front of me and I've been here for 19 minutes. With your reduced hours how are working people supposed to do their banking??!!!!

  Response from the owner

  Hello Angie, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak in greater detail about your experience with a customer care representative, please feel free to reach out to them by calling 877-654-4918. Kind regards, The U.S. Bank Social Media Team

• A

  Aaron D. Brader (Orion White)
  5

  US Bank, and this branch in particular, has always been good to me. They are the only "big bank" that I enjoy being a member of, and I recommend them to anyone who usually prefers Credit Unions, but wants the convenience of being with a national bank (for traveling, for example). They are as good or better than all of the credit unions I have been a member of, which is really saying something!

• C

  Cheryl Rignell
  1

  I hate the fact that they charge a fee for a person to cash my checks it's a convenient way to pay instead of cash. So I closed my accounts with them and went to a Credit Union! Only way to go

  Response from the owner

  Hello Cheryl, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative regarding our branch policies or any questions you have about fees, you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• B

  Brian Rogers
  1

  Horrible service, and even if you have tier one credit and have been with them for years and maintain high balances, don't apply for even a small loan, they'll decline it. No loyalty.

• K

  Ken W
  5

  The Ladies are always professional. Don't forget to ring the bell on your way out.

• M

  MaryEllen Strange
  1

  There is a good noteryof the public. Period!