Northwest Community Credit Union W Jefferson Ave, Cottage Grove

Northwest Community Credit Union Reviews

• D

  DeAnne Galbraith
  5

  I have been a member since I was 18 years. They have always been great to work with, even when I was learning how to manage my money and account. One day recently I left my wallet at home (my work is a 40 minute drive from my house) and my gas tank was on empty! I went into a branch after work, right before they closed and they were able to help me get some money out of my account even though I did not have my ID or any cards with me. I was so appreciative. They have great customer service everytime I call or even go through the drive through.

  Response from the owner

  Hi DeAnne - We appreciate hearing such wonderful words. We take pride in helping our members. Let us know if we can help answer any questions for you in the future.

• L

  Leanne Simons
  5

  I have had an account here for over 40 years. My husband has been here since we were married & our kids also have accounts. We all have multiple accounts & they take good care of everything. They've helped us with financing all of our vehicles & medical bills. They are very helpful with our kids savings & cd's and also helping our older kids with opening up their first checking and visa cards. They are always friendly and service with a smile. Whenever I have questions or need help with anything they are right there to help. I want to give a shout out to Cindy (former employee), Barbara, Lenette, Patty & Jeannie (sorry if I mispelled) but all the employees are great.

  Response from the owner

  Hi Leanne - We appreciate hearing such wonderful words! We take pride in our customer service and helping our members. Let us know if we can help answer any questions for you in the future.

• N

  Nick Z
  1

  I have a personal, credit card, & business account through this bank. Almost 2 years. If you are to set up a personal account they are a great bank. If you are to set up a business or credit card account, however, it is a nightmare to utilize. I have had to go in and get my online login reset almost monthly because the system locked me out, I can never view my credit card estatments regardless of spending hours trying to find out through the website. I had to get a new business card created and the gentleman who helped me turned off my personal, even though I told him from the beginning it was for the business account, then failed to create it properly so I was unable to utilize the CARDS until it was fixed. Then, when I try to go in and talk to the branch manager to file a complaint, there is no branch manager available to discuss these consistent issues with. Again, great bank for just personal accounts, horrible for anything else. I will be leaving this bank after dealing with these issues for almost 2 solid years.

  Response from the owner

  Nicholas, thank you so much for taking the time to share your experience with us. I'm so sorry to hear it's been an unpleasant one. I've shared your feedback with our branch and business services managers so we can look into what happened and improve where possible for next time.

• J

  Jay Ritcher
  4

  I've been a member in Cottage Grove for a number of years now and have encouraged many people to open an account here . the staff are friendly and polite and until now always there when needed . Unfortunately I am one of the members who's info was skimmed at the ATM May 11 - 13 . 2018 . My phone is different but my E-mail is current as they sent me a questionair this week. I had no need of my card until tonight , the 25th . my card was rejected . Confused , I pedal home and there is a letter in the mail box informing me about the skimmer . Glad they caught it , glad they killed the card to protect my account . Why , if unable to call me was I not sent an urgent Email ? Or a letter is fine but , Friday ? Of Memorial weekend ? Closed until Tuesday ! I've no cash on hand for food or gas or anything ! And the cupboard is bare . Yes , this will be a Memorable weekend . Got coffee . J.A.R.

  Response from the owner

  Jay, we’re so sorry about the inconvenience! Can you give us a call at (800) 452-9515 today? Our call center is open until 1:30 PM on Saturdays. We appreciate your membership and thank you for your feedback about the notification. We’ll pass it on to our management team.

• M

  Mason Mason
  1

  If you're looking for a bank, I wouldn't recommend NCCU. From my experience, I thought going local to smaller bank you get more help, NCCU proved me wrong. With unprofessional communication and limited to options, it gos to show that larger reputable bank institutions is the way to go. Why go local if you don't get treated like one?

  Response from the owner

  Mason, I'm sorry about your experience. Thank you for taking the time to give us feedback. If you have any other feedback you'd like to share with us, please email us at [email protected]; all of your feedback will be forwarded to our managers to help us improve.

• Z

  Zach Carr
  5

  Ive never had an issue and the staff has always been friendly and enthusiastic to help. I highly recommend this bank to anyone starting out at a New bank!

  Response from the owner

  Thanks so much for your feedback!

• D

  D Hurst
  5

  Super!!!, Super clean, Super Friendly, I could go on, You'll see the difference... Great place!

  Response from the owner

  We appreciate hearing such wonderful words. We take pride in our customer service and helping our members. Let us know if we can help answer any questions for you in the future.

• G

  Greg Hampton
  1

  Can not use any other credit debit card (star system) there except in drive up ATM machine which has been broken the last 3 times I have been there!

  Response from the owner

  Hi Greg - Thank you for sharing your experience with us. I've shared your feedback with our management team so we can continue to improve. Let us know if we can help you with anything else in the future.

• J

  John Kincaid
  5

  I have always had excellent service by very efficient and friendly staff. I quit big banks for a pesonal experience of a local credit union.

  Response from the owner

  John, thank you for taking the time to let us know you're happy! We're proud to serve you and really appreciate the kind words!

• J

  J Redig
  1

  After rejecting to deposit a check the teller then laughed at me and told me to sign up for an account. I will never come here again. Horrible customer service

  Response from the owner

  I'm sorry about your experience, J. Thank you for sharing it with us; your feedback has been passed on to our managers. If you'd like to tell us more about the situation, please email us at [email protected].