U.S. Bank Branch Pavilion Pkwy, Newport

U.S. Bank Branch Reviews

• G

  Ginny Lambert
  5

  This branch is great. Customer service is the best! Debbie is the greatest and she has superior knowledge and excellent customer service. I am at this Bank because of the excellent caring service of their tellers and manager.

• C

  Cynthia Billups
  5

  Great team at this location! Debbie, the manager, is knowledgeable, kind hearted and patient! Curtis is also knowledgeable, helpful and a great communicator! They guided us through every step of our loan process, which is mostly done online, so their assistance in understanding what was being asked of us is appreciated.

• A

  Allie Goldman
  1

  The “manager” Debbie is extremely rude. I had a horrible experience in the drive thru today. Makes me want to take all my business accounts elsewhere. Update to add, teller Brandon was awful to me today. Will be closing our business accounts. Just filed a complaint with corporate.

  Response from the owner

  Oh no, Allie! I’m terribly sorry you had such a poor experience at the branch. We would like to discuss this visit with you further. Please send us an email with your phone number and reference #1351 to [email protected], we will be in contact within 2 business days. I hope you have a great day. Kind regards, ^Kortnee

• D

  Dave Thompson
  5

  For a small branch inside the busiest Kroger store in the country, they handle an incredible amount of transactions on a daily basis. The employees do a great job and we’ve never had an issue with this branch or USB in general. Accounts and loans for every need are competitive and we are happy to be customers of USB. Keep up the good work!

• C

  Caitlyn Taggart
  2

  Drive thru is very very slow. Takes me atleast 20 minutes every time to get through the line.

  Response from the owner

  Thanks for leaving your honest feedback, Caitlyn. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• O

  Oliver
  4

  The bankers know me on sight, I've never had any issues with them being discourteous in the last 3-4 years that I've been coming here to do my banking. The hours here are honestly way better than any other US bank I've been to, they're actually open while I'm awake.

• H

  Happy Teej
  1

  there's Good and Bad everywhere we go. After work yesterday cashier told me they had a promotion thru June that if you open a $1,500 checking account you receive $200, AS THERE WAS A FRIDAY AFTER WORK LONG LINE, i didn't want to make people wait while i opened a checking account....go back today it's "I'm sorry sir, that offer expired yesterday" ...gee thanks...why i previously left USBank seven years ago were things like this ...VERY CONVENIENT LOCATION OR PROBABLY WOULD AGAIN CLOSE ALL MY ACCOUNTS OUT

• a

  ala alsheyaa
  1

  Hi I usually don’t like to leave bad reviews but with this bank I had to say what happened to me so it won’t. Happen to anyone else !! I car on a Saturday to get a roll of quarters so I can do laundry I waited in line and when it was my turn the lady asked me what can I do for you and I said I would like to get change she told me what business are you coming from and I said this has nothing to do with the business and she said well I can’t give you any quarters or any change if you’re not a customer of ours I never knew that a bank can’t give any kind of change if you’re not banking with them this is the first time I hear it I have done it multiple times with other banks !! But Honestly the reason for me leaving this review is not because of the bank not give me quarters is because I asked her is there a policy on that saying that banks can give out any kind of change to any customer!! And she just said I can’t give you anything !! It really felt like Discrimination but I really can’t say this because I don’t like to talk about that topic !! I asked again if they had a policy or if there is a rule that a bank can’t give change out to anyone and then she changed her mind and said how much do you want and before I even answered she said our change have to last us till Thursday!!! I said to her What ?????and I just shook my head and walked away !!!! I won’t come back to this bank for sure !! And I would definitely keep any eye on they way these bankers treat people there !!

• F

  Forgotten Ones
  1

  Kaitlyn is extremely rude and snarky and will give you alot of attitude if you ask a question she deems stupid. I highly recromend not going if you havw any. other options. everyone at the fort thomas branch is extremely nice and helpful. its only. a mile away

• D

  Dallas Dunaway
  1

  Some employees are good however the couple bad ones seem to be the ones I always get. Disputing anything with them is a lost cause and I feel like other branches would give better service.