U.S. Bank Branch Rio Rancho Blvd, Rio Rancho

U.S. Bank Branch Reviews

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  Dean Sweeney
  1

  ATM always down. This bank is riddled with issues. It's partially my fault for still banking with them. Definitely going to be moving banks. I've had so many issues they won't let somebody else deposit more than $ 499 into an account but you can run $3000 through an ATM. Makes perfect sense.

• J

  Janice Wood
  1

  Have been with the branch for 4 years.Was 5 star +..Knew your name, concerned about your situation and ALWAYS available to help. Sherri was a HUGE loss 💔. Pathetic customer service and no one has the knowledge to help replace a debit card. Instead they froze the debit card….tried to use it many times after leaving the bank…DECLINED. It is gonna be a major undertaking to change EVERYTHING, including our mortgage, but we are moving every penny out of this incompetent branch.

  Response from the owner

  Good morning, Janice. Thank you for taking the time to leave a review. I understand how frustrated you must be feeling. We'd hate to lose your business. If you'd like to discuss your experiences in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0316. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• m

  michael reichow
  1

  The employees are nice enough but very understaffed and usually unable to answer the phone. Lines have been long when I have gone lately. My main beef is that I opened a safety deposit Box and was told it would be billed to my account. Just got a bill in the mail with an additional late fee and they refused to wave it even though it was the fault of the staff. Moving my money out even though it's a pain.

  Response from the owner

  Thank you for your honest feedback, Michael. We wouldn’t want to lose you without a chance to speak with you first. If you don't mind, please send us an email with your phone number to [email protected], including reference number 5362. An Ambassador will call you in 2 business days to discuss your concern further. Thank you and we look forward to speaking with you. ^Larisa

• D

  Desiree Diaz
  1

  Apparently a greeting when arriving to US Bank is not standard. Brenda the teller was extremely rude. When pulling up to the window she starred at me and said nothing. After I got what I need I said thank you and she said nothing. It’s the small things that make an experience memorable.

  Response from the owner

  Hello Desiree, Thanks for leaving your review and for bringing this to our attention. We'd really like to speak with you about your visit. Please send us an email at [email protected] with your phone number and reference number 3562. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• L

  Lily Brannigan
  1

  My son and I were looking to open an account. The only person there that day who could help us was Danielle, the General Manager. She frowned a lot, was unwelcoming, and avoided eye contact. This was not the way I wanted to start a new relationship with a new bank. She also tried to tell us that our address did not exist and they couldn't open an account for us. Mind you this is an address where I receive VA medications, official mail, tax returns, and packages...but it doesn't exist.? Perhaps if she were a little friendlier about the situation, I wouldn't have left with such a bad taste in my mouth. Just needed to add something. It gets worse than this folks. I tried calling their national customer service line and the man who answered the call would not even let me speak. It is a testament to the way men with this company feel they can talk to women. As if anything we have to say isn't important. CEO is a rich white man...go figure.

• L

  Linda Bailey
  5

  Even though this branch is a bit out of the way, I like to do banking here. The tellers are friendly and helpful. Sherri, the Personal Banker, is just that. Very personable, professional and obliging. Could not ask for better service and with a personal touch!

• R

  Rod Smith
  5

  Quick response to phone call; provided the info I requested clearly & concisely. Thanks!

• L

  LifeRx
  1

  S L O W. Plan to be in your car 30 to 40 minutes. Don't typically turn the car off but here you have to.

  Response from the owner

  Thank you for sharing your experience. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• E

  Elena Shane
  1

  Terrible customer service, and management every time I call they could never help me I always have to call customer service! Even though I open my account here, so happy I closed my account today I feel relief,

  Response from the owner

  I’m sorry to hear about the experience you have had at this location, Elena. Customer service is important to us, and we want to help as much as we can. If you would like to discuss this further, please email us your phone number. Our email address is [email protected]. One of us will call you within 24-48 business hours. Please also include reference number 1312. We look forward to speaking with you. Thank you. ^Chrishawna

• K

  Kenneth Goodrow
  4

  Friendly tellers, easy to do business here. Saved me money with tips on accounts I otherwise may not have noticed. No complaints.