U.S. Bank Branch Welton St, Denver

U.S. Bank Branch Reviews

• J

  John Custis
  1

  My account has been closed with no explanation. The CHURCH ACCOUNT.... It's been going on for a week with NO ANSWERS!!!! Payments are stopped and behind and there's NO MONEY!!! It was suppose to be overnight mailed 4 days ago. I took 2 hours out of my day yesterday with ZERO EXPLANATION OR HELP! I was told the account would be reopened within 48 hours due to the mistake by the bank. I just called and was left on hold by "my banker" (withholding name FOR NOW) as she went to get the manager. I held for over 15 minutes. SHE NEVER CAME BACK! No account. No money. No reasons. I can't wait to be done with this. Not recommending to ANYONE!

  Response from the owner

  Oh no! I’m concerned to hear about your recent experience, John. Our goal is to provide great service, so I am sorry we have fallen short. We welcome the chance to discuss your experience further. If you would like us to reach out to you, please email your phone number and reference #1830 to us at [email protected] and we'll call you. All the best, ^Kim

• P

  Phil Zavala
  5

  I have been banking at this branch for over 15 years. I cannot tell you how many times the teller, business bankers and even the manager have gone above and beyond to help. I can honestly say that if I need to get something accomplished inside of the branch I will drive across town to 5 Points because I know that they are always more than helpful. THANK YOU 5 Points Branch for being there for us during these trying times.

• A

  A D
  1

  Long lines outdoors socially distant. Took 30 minutes before I was able to even enter the bank. Security says computer running slow and then says that it's because it's the beginning of the month. Pick one. My opinion is it's under staffed. With 3 branches of USBank closed for every one that's open, they should staff more people to accommodate. IMO

  Response from the owner

  Hello AD. Thank you for taking a moment to share your experience with us. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. If you would like to discuss your experience with us further Please send us an email to [email protected] with your phone number and reference number 7431, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• s

  spencer strand
  1

  Laneeta Sowell the branch manager acting as cashier refused to tender me a deposit to pay my guys because at the last second she noticed my licence was expired. I explained to her that there was a pandemic and I couldn't renew, but she had nothing but attitude to give. She knew the transaction was legitimate, she just wanted to screw me over with a power trip for fun, after I stood in line for 1 hour. I filed a complaint with corporate and am working on closing all accounts. Good job Laneeta you kept pay out of hardworking guys hands to feed tbeir families

• D

  Danny Kneller
  1

  U.S charges my business account an average of 200/month in fees... My personal acct . Zero..h.mmm Among many other things very disappointed...closing my accounts as well

  Response from the owner

  Hi Danny, thank you for reaching out. We're sorry to hear you are upset with fees that have been assessed to your business account. To discuss the fees further please contact our Business Service Center at 800-637-3555, they are open between the hours of 8AM-8PM CT, Monday-Friday, and 8AM-6:30PM CT, Saturday. We hope this information helps. Kindly, ^Kortnee

• S

  Shane Marquez
  2

  This bank was very helpful until fraudulent charges became an issue with my account. At that point, the number of phone calls and in-person meetings and frustration involved in accessing my money and keeping my money accessible, became a nightmare. I moved my business and personal accounts this week.

  Response from the owner

  Hello Shane, I'm sorry to hear that you had to experience fraudulent activity on your accounts. I know how stressful that is, especially when it results in difficulty accessing your money. I understand you've already moved your accounts, but we'd still really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 3512. Once we receive your number, we'll give you a call within one business day. We hope to hear from you soon. Thanks! ^Caitlin

• W

  Wesley Frame
  1

  The vehicle loan through this bank went horribly. I was told that the small $ loan would process in one day (almost perfect credit) and i would have the funds the next day by 3pm. I didn't see the funds for over a week and the loan officer would not return my calls. 2 months later the DMV hasn't seen any paperwork from the bank and I can't get permanent plates. Horrible customer service and will not be doing business with this branch again.

• A

  Alex Hohl
  1

  Terrible experience. find another branch, only go here if you're desperate. Make sure you're well prepared, and you have personally counted your own cash because no one at this branch knows how to count. Suggest that they just use the machine to count because the tellers are incapable of doing so correctly. not just by a little off, I'm talking $700... which I then had to wait while the teller counted her entire drawer to find the $700 I directly handed her, along with the rest of deposit. seriously go somewhere else, not worth your time.

• A

  Antonella Biondi
  2

  Dont get me wrong she helped me and got the issue resolved. I just got off the phone 9:56AM 04/03/20 and the banker told me over the phone “she did not know if she had time to help me” I did not respond to her on that but Im pretty offended. Im a customer service call center manager and let me tell you that is a big F in my book. Resolved the issue but overall unsatisfied with the rudeness.

• C

  Char S
  4

  This branch is always friendly and quick. Unlike the Monaco Blvd location, the longest I have ever waited was like 3 minutes. Really love the ladies at this location. The only reason I did not give it a 5 stars is because parking is a pain.