U.S. Bank Branch W 63rd St, Chicago

U.S. Bank Branch Reviews

• R

  Rachelle Hardy
  5

  UPDATE- The flag has been replaced. Thank you for being so responsive! All the best to you. I respectfully ask that the flag currently displayed at the US Bank, 815 West 63rd Street location be retired and replaced--or at a minimum retired. It is a shred of cloth flying over this branch sending a message of dispair and neglect. Thank you.

  Response from the owner

  Hi Rachelle, thank you for taking a moment to bring this to our attention. We will notify the proper team to have this matter addressed. We hope you have a wonderful weekend. Kindly, ^Kortnee

• D

  DAYEDAY4
  4

  Hello,Its like taking a look back in the days when bank's were big and a sight too see!especially on the south side!also nice too see it from the Inside!helpful bank teller's!

• D

  Diamonte Jones
  1

  This bank is the worse I’ve dealt with. Might be better for elderly people. But they have no trust in the youth. They treat me as if I’m a scammer and till this day my account is frozen with $700 in there. And the branch manager told me lie, on top of lie as to why my account is frozen. And it’s been a week going on 2 yet this issue is still not resolved. I’ve put in my complaint with the state already. Hopefully they can stop this from happening to the next person my age. Basically I deposit too much money into my account and they see it as fraud. But I thought that’s why you open a bank account to make deposits. Big or small.

  Response from the owner

  Hello, Diamonte. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• M

  Michelle Cole
  1

  The worst. I walked into the lobby to use the atm and found that it was down. I stood in line for what seemed like an eternity only to be told that they couldn't draw money off my card, because they don't accept American Express. Yet she has an American Express pen in her possession and when I went over to write my name down on the sign in sheet to see a banker it had American Express in bold letters across the top. I grew tired of waiting on a banker, because they were backed up too and so I left. I realized that they had the atm's in the drive thru and walked over and used it. I hope my next visit is better.

  Response from the owner

  Hello Michelle, I want you to know we always pride ourselves in making our customers first, as well as making sure all services are readily available. Sadly, you were not a recipient of this type or service. I would like to speak with you further and attempt to find a common resolve. Please send an email to [email protected] containing your phone number as well as reference number 5501. Hope to hear from you soon. All the best.^Chris

• D

  Darcia Jennings
  3

  It is really annoying to look on the website and it says that the drive through opens at 8am but when I get there at 8:07, it's not open. Now, I have to waste gas making another trip after I just got off work and want to go to bed. This is not the first time either. Last time, I tried to go to the drive through between 5 and 6 pm and it was closed then too. Someone needs to update the business hours if they have changed or make sure the employees get to work and open when they're supposed to. I'm so disgusted and will travel to any other U.S. Bank before I go to this one again.

  Response from the owner

  Hello Darcia. Thank you for reaching out to make us aware of this. We want to be sure that we are providing correct information about branch times. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 4250, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• V

  Voncile Hughes
  2

  I hate going to the one on 63rd st. Near Halsted the drive up ATM always one that works and that one this morning I tried to deposit money and it was broke. Machines are old and out dated the one that was broke the card reader was ripped and split. They need to have more US Banks around like Chase Bank. I really thinking about changing banks.

  Response from the owner

  We are so sorry to hear you had a less than satisfactory experience with our ATM, Voncile. We appreciate all customer feedback and suggestions. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 3632. One of our Ambassadors will call you within one business day. Thank you and we look forward to speaking with you. ^Larisa

• S

  Sheree Lati
  5

  The staff is helpful and very friendly. They take great care of their customers. I highly recommend this branch. I have not had a long wait while there. The banker Tiffany took great care of me

  Response from the owner

  Hello Sheree! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• M

  Margo Washington-Love
  1

  I use to love coming to this branch.. I'm not sure if the branch is open. It's a large branch large enough for social distancing & when I call no answer & it took a month for a call back.. The drive thru has been closed for a while before covid.. what's the purpose of this branch?

• A

  Anita Dominique
  5

  All staff knowledgeable, helpful and pleasant to the customers. Been banking business and personal for many years with various community orgs. And the bank is known as a community org. Bank.

  Response from the owner

  Hello Anita! Thank you so much for taking the time to leave this complimentary review for your local branch. We're so thankful for your long standing relationship with us. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• A

  Autumn Morgan-Jones
  5

  The staff at this bank are always very helpful and thoughtful. I feel comfortable and secure banking here and am happy they are in the community.