U.S. Bank Branch U.s. Rte, Moriarty

U.S. Bank Branch Reviews

• R

  Richard Carroll
  1

  It is sunday may 15th my grandma just got a fake 20$ bill from the ATM at US bank in moriarty new mexico She pulled 40 and went to the gas station and they marked the bills one was fake.... MAKES SENSE US BANK IS CROOKED ONE...

  Response from the owner

  Thank you for taking a moment to share your experience with us, Richard. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 1473, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

• h

  holly wade
  1

  Incredibly poor service by Elise Taylor. I have a couple of accounts there that I had not utilized in while. The initial teller recommended that I open a money market account, which seemed like a good idea. She then had me meet w/Ms. Taylor, who seemed disinterested and acted like she was doing me a favor. She then advised that since the account that I was transferring money from (which was a sizable account) had not had recent activity I would have to come back another day to open the money market. She did not know the rule on how long an account had to go without activity to be "dormant" and made no effort to be helpful. Incredibly poor and unprofessional service. I will be closing the accounts at US Bank and doing business at a bank where customer service still matters.

  Response from the owner

  Hello Holly, this is definitely concerning. I assure you we never want to customers to experience what you have. If you would like to speak with us, then please send an email to [email protected] and have it contact your phone number as well as reference number 7570. Either myself or one of my peers will contact you within 2 business days if not sooner. Hope to hear from you. ^Chris

• N

  NewMexican Candy
  1

  Wow, just like the most recent review, sounds like a new trend in Customer service. The "Teller" at the drive up this afternoon was very dismissive of our family's banking inquiry. My wife recently opened a new account and was trying to help our teenaged daughter cash her SSI check and the Elder woman with White pony tail, not sure of name as she did not introduce her self. No hello, just a curt response to the checks with the account number on back. She did not type in the account number just looked at us threw her hands in the air and said "What are we doing here?" Not sure what she was implying. This behavior I have seen in Albuquerque by in professional people. I guess we just expected more from our small community. She then started she could not help us because our daughter " needed a new ID, even with a valid ID we gave her. I guess she was having a bad day and did not realize it does not expire for a few years. The Teller threw up her hands again not sure out of frustration or Incompetance. We called and left a message with no response in reference to the lack luster "CUSTOMER SERVICE" we recieved. We disabled Americans expect to be treated the same as everyone else when we do banking and commerce. The smiles and polite attitude should also be given to "New Account holders." As well as every other customer that was " serviced with a smile." I really hope it wasn't because we were a Hispanic Family. We are reconsidering whether or not to continue our banking here.

  Response from the owner

  Good morning, thanks for taking the time to leave a review. We are so sorry to hear you had a less than satisfactory experiences during your recent visits to your local branch. We never want our customers to feel like we aren’t here to help. If you would like to share details, you are welcome to do so by emailing [email protected]. Please include your contact information and reference number 8157. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• B

  Barry Cowen
  1

  I was just at this bank with my mom. She has worked for banks and knows what they can and cant do. But the manager of this bank does not know her job and was not willing to work with my mom who has been a long time customer. She closed one account and will be closing her last 2 accounts. We do not recommend this bank at to anyone. Poor customer service.

  Response from the owner

  Hello Barry, while we thank you for providing a review, we are really worried as to what led you to your dissatisfaction. Please provide your phone number and reference number 2339 to [email protected] so that we may help right any wrongs. Hope to hear from you soon. ^Chris

• A

  Anne Moore
  5

  The drive thru teller, Pat, is an absolute delight to deal with. The manager of the bank is also stellar. Both are so friendly and Happy and willing to take the extra step to make their customers happy.

  Response from the owner

  Hello Anne! Thank you so much for taking the time to leave this complimentary review for your local branch. We will make sure to pass along your complimentary feedback to the team so they know how much you appreciate them :) We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• m

  matthew brock
  1

  I just went in to the moriarty branch and I sat down for someone to help me, a lady named comes out of the branch managers office and asks me " have you been helped? " no I replied, " ok did somebody have you sit here? " no ma'am I am waiting for someone to help me I don't need a teller, "WELL SHE'S ON A CALL ITS GOING TO BE OVER AN HOUR!!" OK THANKS FOR TELLING ME, YOU DIDNT HAVE TO BE SO RUDE ABOUT IT!!!!!!!!! MIND YOU I DID NOT DO ANYTHING TO PROVOKE HER ATTITUDE.... I have never been treated like that at any bank, and wells Fargo suuuuucks, so what does that tell you, well to me it says that lady is too bitter to be in the "personal banking industry, AND THIS IS FIRST HAND DISRESPECT IN MY BOOK. EVER HEAR OF THE SAYING DO UNTO OTHERS, LOL STUPID LADY???!??!?!!!???!! KARMA, SHES NOT VERY NICE YA KNOW....

• L

  Leslie Feemster
  5

  All the employees are friendly,respectful & helpful. I would be proud to be an employee at this branch.