Wells Fargo Bank U.s. Rte, Moriarty

Wells Fargo Bank Reviews

• R

  Robert Maestas
  1

  Really poor customer service. They are giving us issues with a bank account that my grandparents had and we are trying to get it sorted out and they are giving my family major issues. I had issues with this bank before and had to switch to another bank when I lived out there. I have Wells Fargo in Las Vegas and they are awesome so it is just this branch that has the poor service.

  Response from the owner

  Thank you for your detailed review, Robert. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• A

  Angela W
  4

  Greatest people ever. Very friendly and always greets you with a smile 😁

  Response from the owner

  This is great to see, Angela! Thanks for taking the time to share. -Casey, Wells Fargo HL Social

• S

  Sara Armijo
  1

  They told me to come to the door for a cash advance and once inside they don't give u any information. Me and another girl are just standing here wondering who is going to help us and what we are doing while one girl sits at her computer and 2 others keep helping people coming in from the drive through. Very unprofessional! Other women keep walking through not acknowledgeing us!

  Response from the owner

  Hi, Sara. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• T

  Terry Watkins
  5

  I was very pleased with the service provided. From the entrance to the exit, all personnel were incredibly friendly and devoted much more than required to get the job done quickly, and right. TW

  Response from the owner

  I'm truly glad to read your review, Terry, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• C

  Craig Stalker
  2

  Covid is pretty much over i could not get through calling the branch directly at this time only "2" employees working. called the help line they said i could walk in. I did and was then sent to the drive through

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• T

  Theresa Smith
  1

  Very poor customer service at this location. It's worth the drive to Albuquerque not to deal with this Wells fargo.

  Response from the owner

  I'm sorry you were upset after visiting this branch, Theresa. Could you email me at [email protected] with some details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• R

  Ricky Tafoya
  3

  This branch is ok they have nice staff I just don't like wells fargo in general

• S

  Steve Thomas
  5

  Friendly and helpful staff. Easy to get on a first name basic with folks that treat you like family.

• S

  Susan Chipps
  1

  We have been banking with Wells for years, this last year is the worst.

  Response from the owner

  Thanks for your feedback, Susan. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Christopher Peterson
  1

  Slowest bank i ever have been too in my life.

  Response from the owner

  This is valuable feedback, Christopher. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social