U.S. Bank Branch AZ, Prescott

U.S. Bank Branch Reviews

• F

  Forrest Cooley
  1

  This is the worst bank I’ve ever been to. Every single time I come everyone is extremely rude and frustrated. The energy walking in is a total drag. I only opened an account with US Bank because my employer’s checks are from this bank and thought it would be convenient for my funds availability. There hasn’t been one convenient thing about it and I’ve had my account for over a year. The funds come out of my employer’s account right away, but take minimum 3 days for it to clear my account which has caused several issues with bills and whatnot, as I was told funds would always clear right away since it’s from the same bank. I have to come into the branch, which closes super early, and cash THEN deposit my check, which clearly annoys the teller every single time. There is ONE location. As soon as I can get my bills organized, I will be promptly closing my account, and highly don’t recommend using this bank especially not if you’re in Prescott. As someone who’s a worked in all bank positions for over 5 years, I am very disappointed in the customer service and the way they do things.

  Response from the owner

  Hi Forrest, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1280 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• G

  Gary Soltess
  5

  I lost my wallet, credit card, etc, made an appointment, I talked to Laura who immediately canceled my credit card and froze the bank account, her professional and pleasant personality won my over. I like this branch. I have been trying for months to have social security accept my new checking account but no luck, then I talked to Shannon at the bank,she got social security on the phone and it was done in less than an hour. The staff here are amazing.

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Gary. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kortnee

• T

  Tammie Murray
  1

  Tellers are friendly but this branch lacks in timely service. Todays teller is new but should not have been left alone. He kept interrupting the second teller for assistance. This could potentially create errors in others areas of the banks clientele. Will be shopping for another bank.

  Response from the owner

  Thank you for sharing your recent interaction with us, Tammie. It’s never our intention to take up more time than necessary to complete your banking tasks. We apologize your wait time was less than desirable. We’re glad to hear the staff was friendly. If you would like to discuss your experience any further, please send us an email with your phone number to [email protected], including reference number 4687. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  James Paeski
  5

  This is one of my favorite banks to go to. The staff is always very friendly caring and helpful. It's very clean safety dividers wonderful place

• R

  Randa Hulett
  5

  We moved from Montana. The bank in Prescott is great. Everyone there helped us get phone app up, and when we do go into lobby they are very nice.

• M

  Mike Lomax
  5

  I have been doing business with this bank branch for several years now. The staff is very friendly and greets me by my name when I enter. I would recommend this bank to anyone looking for a new bank.

• M

  MIAMARIE ROBB (M&M)
  3

  The closing time is REDICLEICS ,WAY TO EARLY...!!! PEOPLE DON'T EVEN GET OFF OF WORK YET... PLEASE CHANGE BACK TO 5:00 PM OR 6:00 PM PLEASE..AD A NEW BANK BRANCH ON PRESCOTT VALLEY.. THANK YOU FOR .. MIA ROBB 😁💚

  Response from the owner

  We appreciate you for taking your time to share your honest feedback, Mia. Customers have access to their accounts 24 hours a days through online banking at usbank.com, the U.S. Bank mobile banking app and our customer support center at 800.872.2657. Keep in mind you can also complete most transaction at any of our ATMs. Take care and stay safe!  ^Larisa

• l

  louis sherry
  3

  Tellers very personable, but as of May 2018 arbitrarily made a number of changes reducing customer benefits. Seriously thinking of changing banks.

• A

  Andrew
  5

  Everyone here is was very nice! They have lollipops and dog treats!