U.S. Bank Branch Dayton Xenia Rd, Beavercreek

U.S. Bank Branch Reviews

• l

  luomanfei
  5

  I had to stop by the branch because I had a few things that need to be done, depositing a check to my escrow company, submitting a business form, and get some documents notarized for me and my tenant. The first two tasks were done quickly and smoothly. However, I noticed that I forgot to print out a couple documents for the notary, associate Courtney Tackett was kind enough to print out those forms for me and notarized them. She was patient, funny and knowledgeable. She made the whole transaction so pleasant. She saved me so much time and hassle having to drive to many different places and making many phone calls to get things done. Cannot say good enough things about her.

  Response from the owner

  Wow….5-stars! It sounds like you had a terrific experience, Luomanfei . Thank you for sharing your interaction with us. We will be sure to pass on your compliment to branch management. I hope you have an amazing day! ^Larisa

• K

  Kia E
  1

  Came in to get paperwork notarized, the only notary was working with 2 gentlemen from a local church. She mentioned the wait would be about 30 mins, which was fine, and I proceeded to ask would I be able to get my documents notarized if I am not a member and need 2 witnesses. I was told yes. After waiting 1 hr and 20 mins bc of the issues with the church account being established incorrectly, the notary tells me she cannot complete my documents. Her statement was I needed a lawyer or courts to do so, however I only came into the bank because UPS store didnt have enough workers to act as a witness. So if they could've done it, why couldn't the bank? Poor service. During my 1 hr and 20 min wait I was able to hear how the questions of the customers were not answered due to lack of knowledge of the processes. In the future for your current customers, have a knowledgeable (preferably) a senior employee readily available to answer inquiries correctly. Possibly Leah, who was contacted via phone to assist with resolving issues.

  Response from the owner

  We are sorry to see that your long hold resulted in you not getting the help you had hoped for, Kia. We would like to speak with you and have the matter looked into. Please send us an email to [email protected] with your phone number and reference number 3091, and one of us will be happy to call you within 24 business hours to assist. We look forward to hearing from you. Thank you. ^Ryan

• M

  Molly Hart
  5

  I bank here frequently. Staff is always very understanding and helpful. Chris Wilson has been extremely helpful and always willing to offer explanation when I have questions. I’ve used several of their services frequently. I would highly recommend using this branch

• A

  Anthony Dequest Furlow
  1

  Their financial product 'Reliacard ' which is a debt card contracted with the government is terrible. It was very difficult to access my money. Smh I WILL NEVER RECCOMEND!!

  Response from the owner

  Hello Antony. We are sorry to see that you are having troubles with the card. We have a team of helpful bankers available anytime at 855-282-6161 who will be happy to assist you with the card. We hope to see things cleared up soon. Thank you. ^Ryan

• D

  Derek Alsup
  5

  Very helpful staff and great rates.