U.S. Bank Branch E Howard St, Hibbing

U.S. Bank Branch Reviews

• B

  Ben S.
  4

  Have used the folks at US Bank for over a decade now, and have handled a couple mortgages and my personal and business banking accounts there. I've always had excellent customer service from them. Lately, during the Covid restrictions, doing my banking in the drive through has been an inconvenience with only one teller operating at peak hours (lunch break), leading to long lines and wait times. I've often spent half my lunch break trying to make a deposit. They've also adjusted their hours so that they close early and are closed during another hour during the day - makes it challenging for folks that work during business hours. Adding an additional teller to the drive through at peak times would be a major plus!

• s

  shannon wilenius
  3

  Been banking at us for many years. Do you plan to ever open the Hibbing branch up again, or will it be just drive thru? Thinking about closing my account and going some place thats open and has longer business hours. When you work 7am to 5pm and the drive thru is open 930 to 400. Its impossible to get there.

  Response from the owner

  Hello Shannon, Thanks for providing us with your review. I know that it can be hard to access the bank when you work similar hours and I'm sorry for any frustration this has caused. We are continually reviewing local restrictions to make decisions regarding branch availability. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. You can also access the information about all branch availability on our website at usbank.com/locations I hope this helps. ^Caitlin

• A

  Aaron Hoffman
  1

  Deposited $2,520.00 in the atm at Hibbing US BANK. Said error occurred and can’t deposit or refund my money!! US BANK says they don’t own the atm and can’t give my money back! Hibbing cops are worthless and say there’s nothing they can do!! Don’t use their atm or bank there unless you want to get ripped off!

  Response from the owner

  Thanks for taking the time to leave a review Aaron. I can imagine how frustrated you are. We’d like to see if there is anything we can do to help. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 7561 We'll give you a call within two business days. Look forward to hearing from you. ^Heather

• D

  Daniel Hendrickson
  3

  You need more tellers in your drive through. It's crazy to just have one for everything.

  Response from the owner

  Good morning Daniel, Thanks for taking the time to reach out. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin

• B

  Baylee Taylor
  1

  Waited 30 mins and then was asked to make another appointment another day

  Response from the owner

  I am so very sorry that so much of your time was wasted, only to be turned away, Baylee. I completely understand why that would be frustrating, as you should have been told right away if there wasn’t time for walk in appointments. We would like to speak with you to get more details about your visit and make sure that it is properly addressed. Please send an email to [email protected] with your phone number and reference number #1701, and we’ll give you a call within 24 business hours. We greatly appreciate you making us aware of this, and hope to speak with you soon. ^Jessica