U.S. Bank Branch State Hwy, O'fallon

U.S. Bank Branch Reviews

• G

  Gary Rinabarger
  5

  Just want to give a big shout out to Brandon Haub at the O'fallon, Missouri branch! He helped put me on the path to fixing my credit problems! He gave me life changing advice and I'm so grateful! US bank is the best!

• J

  Joshua Brenner
  5

  Employees are always friendly. Usually there’s not a line or if there is it moves pretty quickly.

• L

  L3
  5

  The staff has been wonderfully helpful to me in the past 6 years as I've executed two trusts remotely in California. Nancy has gone out of her way to be helpful, informational and accommodating. I so appreciate the convenience of having this branch so accessible. It's so much more personal than calling the 800 number.

• A

  Anthony Medlin
  3

  I give US bank branch 3 stars cause some of their employees have in the past really impressed me. However a recent experienced service was less than what I’ve known and expected from this branch. I’ve actually thought long and hard and probably edited this review a half dozen times, should I be specific on what happened or general. Out of the belief of good karma and forgiveness I decided to be general. I’ve banked with this branch specifically for 5 years everyone their knows my name. I experienced allot of disrespect on one particular occasion., and felt personally insulted at first. I plan on moving my direct deposit at my company over to a new bank and shortly my business account as well. I’ll leave it open with money in their temporarily while I’m changing my bills. After giving it a lot of thought I realized that the only thing I wish to express is that if this branch and some of those employees worked on these 3 things I believe this branch will improve and probably see a better profit as well. 1. Banking is a career not a job, their is No place for teenage sass, intolerance, or impatience if your a banker it’s not a job for those who don’t think deeply about what they say, and how they hold themselves. 2. Go above and beyond for a client if it’s 30 minutes after your shift but you know their needs haven’t been met don’t complain do it with a smile cause from what I’ve learned that bring a lot of value mentality. Do that and you’ll see it on your paychecks one day. Or a raise or even just the respect. 3. Whatever you do do not insult someone who while their giving you money. That just doesn’t make any sense and is frankly careless. Personal note in case you miss understand who I am speaking of. It was not the lady that was opening my account she did just fine she was slower but new. And I wasn’t didn’t feel insulted by here though she could have done better. Someone else at the company whom I chose to be (anonymous) I felt completely disgusted in the lack of professionalism. And chose not to mention simply names because Everone messes up sometimes badly but we learn from it however sometimes they are serious ones that weren’t mistakes but intentional I have bad days too and if I’m not careful they too can cost me money and customers. I will avoid going to this branch again.

  Response from the owner

  Good afternoon Anthony, Thank you so much for taking the time to leave this review. I'm deeply saddened to hear that you're planning to remove your business accounts and stop visiting this branch after your experience, especially since you've been a customer for such a long period of time. The behavior you've described in your review is incredibly concerning to us. We pride ourselves on providing excellent customer service, and while I understand you prefer the names to remain anonymous, we'd really like to learn more about your experience so that the matter can be properly addressed for the future. Please send us an email with your phone number and reference number 1685 at [email protected]. Once we receive your number, we will give you a call as soon as possible within 24 business hours. We hope to hear from you again soon. ^Caitlin

• w

  wes kemple
  1

  No help whatsoever. Had an unauthorized transaction and they said they couldn't help me because my ID expired month ago. She then asked another employee about it and then asked me series of security questions. Ok. She then told me her system was having problems. When she finally could look at it she told me to call customer service. What are they even there for if they cannot help me qith my banking needs?

  Response from the owner

  Hello Wesley, we are terribly sorry to hear about the way that you were treated. We really want you to know that we pride ourselves in making all our customers feel as if they are not just important, but part of a family. Because you were not a recipient of this type of service, we would really like to try and rectify the situation if possible. If you would like to speak with us, then please provide your phone number along with reference number 1230 to [email protected], and either myself or one of my colleagues will be happy to contact you as quickly as possible. Hope to hear from you soon. ^Chris

• D

  Darrell Keck
  1

  Money hungry Bank. The person who sent me a money order paid to have it produced and in turn US Bank wants me to pay in order to get the money from it.

  Response from the owner

  Hello Darrell, Thanks for reaching out. If you have a U.S. Bank checking or savings account, there should have been no charge to deposit or cash it through your account. If you don't have a U.S. Bank checking or savings account, there is a service fee assessed, in exchange for providing the check cashing service. The fee should be disclosed prior to completion of the transaction. If it wasn't, or if you were charged despite having an account with us, please send us an email at [email protected] with your phone number and reference number 2090. Once we receive your number, we'll give you a call within 2 business days. All the best ^Caitlin

• J

  Justin McEachron
  5

  The best customer service from beautiful and driven people. The true legends work at this branch!

• M

  Mike Farrell
  5

  Always helpful and friendly, in person and on the phone.

• j

  jeevan kalahasthi
  5

  The staff has been great helpful