First Community Credit Union State Hwy, O'fallon

First Community Credit Union Reviews

• B

  Bekah
  4

  Almost always had a great experience here. Most of the workers are so friendly and helpful. I had only ever once have someone tell me I couldn’t cash a check because my parents weren’t there?(I was 17) But I have been banking here for years with this location as the one I would frequent. Had two car loans here as a young person who couldn’t really get one anywhere else. Paid them off and now just have my checking/savings account with them. Once I paused too long looking for a pen at their new (years old now) atm and it ate my card so that sucked. But she got me a new one quickly so no big complaints.

  Response from the owner

  Thank you for your great review, Bekah! Thank you for being a member with us, and for banking with us for your savings, checking, and car loans!

• D

  David Powell
  3

  I've never had bad service on the very few times that I've gone into the branch. Most of my banking needs to be done through the ATM & this ATM never seems to be working. I tried it again on Sunday the 17th and it was out of order again. This makes the third time I've attempted to do banking during off hours. They are only open for walk-in service during the same hours that I work. Please get a better ATM, other than that I like the bank just fine.

  Response from the owner

  Thank you for your kind review, David! We appreciate the opportunity to be your trusted, financial institution!

• K

  KATHY ORR
  5

  I visited the credit union today to purchase gift cards. The staff was very very helpful and was very pleasant. Thank you!!

  Response from the owner

  Thank you for taking the time to write a review, Kathy! We appreciate you being a member!

• D

  Devin Paulson
  1

  Rude bank tellers act like you are robbing the joint when you request to cash a check. Furthermore, you guys look absolutely ridiculous wearing masks while handling heavily circulated and unsanitary currency. It’s time to stop the charades as during my 15 minute visit I did not see one employee sanitize even one inch of the building between customers.

• C

  Cordes Thurm
  1

  They stole my money, I deposited money Wednesday and everything I used my card on over the Thanksgiving holiday they hit me with non sufficient funds fees for every single thing because my deposit from Wednesday still frozen on the account. I hung up the phone on them, just thieves that don't care

• M

  Michael Lanigan (Mike)
  1

  Complained twice to their corporate office about the same matter and was told that my issue, though valid, was not something they would prioritize. A small institution acting with all the bureaucracy and red tape of a big institution.

  Response from the owner

  Hi Michael - We would like the opportunity to address this issue to your satisfaction. If you email [email protected] with some details of this situation and the best way to contact you we will get the information to the right person to try and find a resolution.

• M

  Mary Krienke
  3

  First Community is where it’s at. The best bank in town all around. I’ve never had an unfriendly encounters. Update: after my latest encounter I’m changing my 5 star review for this location to 3 stars. I see now what the other reviewers were talking about.

• M

  Mike Basler
  5

  Very friendly and pleasant teller especially for working on New Years Eve. Have been with FCCU for 40 years.

  Response from the owner

  Thank you for your great review, Mike! We appreciate your business and are happy we've been able to help you for the past 40 years with your financial service needs.

• J

  John Kwiatkowski
  5

  We have been using First Community Credit Union for nearly 10 years now and by far they are the best credit union or bank we have ever had. Everyone is nice and helpful and they have fulfilled all our banking needs from accounts to car loans!

  Response from the owner

  Thank you for continuing to be a valued member, John! We hope to be your trusted, financial institution for many years!

• H

  Hannah Hedrick
  1

  The few times I have come to this location, they're always unfriendly. I came in to open a new savings account one day and was not helped for about 30 minutes with no other customers ahead of me. The woman that did finally help me made a joke about me sitting there for so long and was extremely unprofessional.