U.S. Bank Branch Burns Ave, St Paul

U.S. Bank Branch Reviews

• H

  Hakimo Gabow
  1

  Went there because my account was frozen bc I had to verify I was a student. Brought all of my documentation. One, the bank teller assumed I was in college even though I handed him my school ID. He then proceeded to ask for my “college documentation” like I was the one being dumb. Which I found very offensive. Anyways, after I corrected him, he didn’t know how to answer my question so I ended up having to call the US Bank number EVEN THOUGH I WAS INSIDE A US BANK!!!! Anyways I was there for awhile and he promised to email my documentation to the branch that’s supposed to “handle it”. That was almost a week ago, I called again today because my account is still unusable. The man that was helping me didn’t anything correct and I have to start over with the entire process. Very annoyed and disappointed. Go to any location but here, seriously.

  Response from the owner

  Hello Hakimo, thank you for taking the time to share your experience. I understand why the branch visit caused you frustration, and I want to be sure everything has been handled. If you are still unable to use your account and need further assistance, please send an email to us at [email protected] and include your phone number and reference #0901. We will be glad to call you and offer our assistance in any way we can. I wish you the best, ^Kim

• R

  Ryan Michael
  5

  So I came in pretty angry as usbank has screwed up getting us needed documents that we should have had in 2017. I came I. The banker Phillip P. Not only helped me and got the documents expedited which none of the phone reps were willing to do so I get the document Monday (today is Thursday) then took the next hour to help me with my business account I was having trouble with. He had the same troubles then sat on the phone while he figured out how to fix it and got me set up.

• A

  Ant Gonzales
  5

  Salvador at the teller line was very helpful and polite. I was immediately asked by a banker if I needed any special request. Great service and options.

  Response from the owner

  Thank you for taking the time to share your experience, Ant. We are happy to hear the visit met your expectations for great service. We hope you have a great weekend! ^Kim

• S

  SANTI THAO
  1

  Used a different card to deposit some money and it usually works but today did not work and my card got stuck in the atm machine and asked workers if there was anyway possible to get it back and they said no. Get in my car and leaves right when another worker goes to the atm with my card and opens it. What is it with these people!!

  Response from the owner

  Good morning, Santi. Thanks for leaving a review. We understand the frustration you're feeling. If the card was from a different financial institute, we aren't able to return it as a safety measure. I apologize for any inconvenience this has caused. All the best. ^Heather

• T

  Tommy Parmeter
  1

  I deposited a large sum of cash in the ATM here, which promptly malfunctioned. Instead of returning my cash, I got an error message saying my cash could not be returned. I called the 800 number, and they said they would file a dispute but that it would take up to 2 weeks. Not acceptable. I've gone into the local branch twice, called multiple hotlines, and talked to a "senior banker" at the corporate office. Everyone keeps telling me that they'll be in contact with me, but I have not heard anything from anyone. It's been over a week. Meanwhile, my cash is still unaccounted for, and absolutely nobody at US Bank wants to take responsibility for it. This is no way to do business.

  Response from the owner

  Hello Tommy, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• S

  Spice Y
  1

  Literally the worst usbank I have experienced. The General manager gm mclean told the two bankers to work on the tellers while she took a break. I waited for 20 mins. Not only me I have seen this happen 5 times The us bank st. Paul branch is the most unprofessional ran and overworked group of young women I have ever encountered at a bank. But I suppose it says alot about st.paul. I just cant believe us bank would let such a sloppy person be at the head of there branch where so much money is located. I also heard the gm specifically talking about how great it was to work at tcf when I and other customers gave her dirty looks. The tellers could use a little more training to on customer service and smiling. But I don't blame the team I blame the captain

  Response from the owner

  Hello Spice, thank you for taking the time to share your experience with us. I’m so sorry that you’ve had this much trouble when visiting our St. Paul location. Twenty minutes is a long time to wait, especially when it’s happening on several occasions, so I definitely understand why you’re frustrated. We’d like to hear more about your visits so that we can make sure all of your concerns are addressed. Please send an email to [email protected] with your phone number and reference number #4339, and we’ll give you a call within one business day. We hope to hear from you soon. All the best. ^Jessica

• K

  Kyle Coghlan
  1

  Friday night 6 pm 9/3/21 one atm is out of order and the other is out of cash. Great experience highly recommend.

  Response from the owner

  Hello Kyle. Thank you for taking a moment to share this information with us. We are sorry to see that there was troubles when you visited our ATM. We will report the matter to our ATM group for maintenance. If you happen to run into an ATM error in the future, please send us an email to [email protected] with details of the error and location, and we will be happy to have the matter reported. In the meantime please visit usbank.com/locations for information on other ATM's available in the area. Thank you. ^Ryan

• J

  Jessica Hertel
  5

  Gina is very helpful! I had a unique situation occur with my account and she was very friendly and helpful in finding out the issue and how to resolve it. I'm not a fan of banks but Gina makes things easier !

  Response from the owner

  Hello Jessica! We are so happy to hear that Gina was able to help you resolve your issue during your recent visit. We will be sure to pass along your compliments so she knows how much you appreciate her. We hope you have a wonderful day! The U.S. Bank Social Media Team

• C

  Catima Wilson
  5

  Everytime I enter this branch, Jaclyn works with me. She is so attentive, friendly and knowledgeable. I always walk out smiling and happy with my service! Thanks Burns Ave Branch!

• m

  momo Sano
  4

  I like this place they have a great staff members, Gina, Maria, and others are so helpful, the atm Machine might be acting up something but they have a great 👍 service. From Monday thru Friday When go there they always help me sometimes They make me feel like is my third place to be besides home and work👍

  Response from the owner

  Hello! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments to Gina, Maria, and the rest of the team so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team