U.S. Bank Branch El Camino Real, Millbrae

U.S. Bank Branch Reviews

• T

  Tone Rivera
  1

  Unacceptable service today. I went in for a Cashiers check on my lunch break. Spent 30 minutes waiting for teller to figure out how to do it. Then two hours later get a call to come back to branch because the check is invalid. I leave work a second time and when I arrive at the branch they really expected me to wait until they found the Tellers mistake in order to issue me another check. I asked the manager to just issue me a refund and I would visit another branch although I should just move my money to another bank. What a waste of time...

  Response from the owner

  Hello Tone. We thank you for taking a moment to share your experience with us. We are sorry to see that you had troubles with the deposit process, and we would like to speak with you further about the visit. Please send us an email to [email protected] with your phone number and reference number 7432, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• N

  Nikö
  3

  The atm is a newer one and it let me withdraw over 1,000 which is nice.

  Response from the owner

  I'm glad to hear you were able to withdraw the amount you needed, Nikö. I hope you have a good day! ^Kim

• E

  Ezra Brown
  1

  This bank uses deceptive tactics to lure customers in with promotions and then not follow through. I was told if I deposited all of my funds into a new checking account I would qualify for a promotional bonus and interest. Three months later, neither came, and the managers said it was because the account was set up wrong, even though they confirmed in the beginning the promotion would happen and were the ones who set the account up. I would not recommend anyone use this branch or US Bank in general. Take your money elsewhere or you will regret it.

  Response from the owner

  Hello Ezra, I understand why this has been a frustrating experience for you. We want to help ensure that you get the promo offer you were promised. We would like the chance to speak with you further about this matter and offer our assistance. If you are interested, please email your phone number and review #1010 to us at [email protected] and we'll call you in 24-48 business hours. We hope we get the chance to help find an acceptable resolution. ^Kim

• J

  Jerry Brandt
  1

  So banks are an essential business. Or at least I would think. My local US bank is closed so I came here from work, very important to me to get in and out on my lunch. The manager was talking to a customer holding up the line then the teller starts talking to him about personal issues. So here I wait...... very unprofessional... the other teller is slow as slow can be.....

  Response from the owner

  Hello Jerry, Thank you for reaching out about your experience. I definitely understand the concern with the time taken at the branch and I hope you were able to get the help you needed during your lunch break. We'd like to speak with you about what happened during your visit. If you could, please send us an email at [email protected] with your phone number and reference number 6748. Once we receive your number, we'll give you a call within 2 business days to discuss this further. All the best. ^Caitlin