U.S. Bank Branch S Grand Ave, Glendora

U.S. Bank Branch Reviews

• J

  Jaymes Briones
  1

  I thought it was just my US Bank that was terrible with their branch but it looks like most of these US Bank branches are terrible to there is one ATM on the side of a busy street you guys have a perfectly good looking drive-through ATM area with no ATM's in it this is ridiculous I cannot wait to switch banks. The building is HUGE and has 1 ATM!

  Response from the owner

  Hello Jaymes, thanks for sharing your feelings about the branch/ATM location. I understand the importance of having an ATM that is convenient to use. If you'd like to discuss the situation further, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 3945. We'll give you a call within one business day. We look forward to hearing from you. ^Heather

• A

  Ann Park
  1

  There were only 2 people working there this morning. When I got in, one of them asked me to wait. I waited for 10 minutes but still none of them tried to help me. One of them was keep talking( helping?) with other customer in Spanish more than 10minutes because they’ve been talking already when I got in there and the other person who asked me to wait still doing something but any mention about my waiting . It seems like I would be standing there forever if I don’t ask. So I walked to the lady (who asked me to wait ) and asked “how long should I wait more?” But she yelled at me and said “I’m depositing” That’s all she said to me. No apology , No explain, Not polite at all. Her name is M***A. (I know her name but I wouldn’t say ) Bad customer service!

  Response from the owner

  Hello Ann. Thank you for taking a moment to share your experience with us. We would be happy to speak with you further and have this matter looked into further. Please send us an email to [email protected] with your phone number and reference number 4422, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• T

  Tyler Kendall
  1

  Wait time is terrible. In response to the owner, I know I can do all that. I've been a member for five years. My problem is every time I go in to deposit money I'm waiting 15 plus minutes. This has been an issue for months and there are many reviews complaining about the wait time and unprofessionalism of your bank. Stop responding with an apology and fix your bad management skills.

  Response from the owner

  Thanks for leaving us your review, Tyler. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• U

  Unknown person
  1

  Three strikes and you're out! Attempted to open a bank account here 3 times in 2 weeks. First time their system was down. Second time got turned away because I didn't have an appointment. Today I had an appointment for 10. Waited in line for 25 minutes. Only to be told that a random walk in was taken before me. Was asked to wait, again. Only one teller helping customers, shows me poor management. Heard great things about this bank. I'll be taking my business elsewhere. Where the bank actually wants my business. Very disappointed!

  Response from the owner

  Thank you for taking the time to leave us a review. I'm sorry to hear your experience during your visit left you disappointed. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 10284. Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. ^Michael

• D

  Debbie
  5

  I've been a customer with US Bank since 1986. Always greeted by kind and professional tellers. In Glendora there's only one location All the other locations are closed. The only 1 open is NOT close

• C

  Carol Clark
  1

  Only two employees in the entire branch, one of which was the Mgr. Six people standing inline and the Mgr. closes his window and walks away with no regard for the customers patiently standing in line. Inconsiderate Mgr. and poor management. I will take my business elsewhere. I am a local business owner and don't need to be spoken to so rudely by the pipsqueak Mgr. Sardor Abdullozoda when confronted!

  Response from the owner

  We are so sorry to hear this was your experience with the branch manager, Carol. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. If you would like to discuss your experience further, please send us an email with your phone number to [email protected] including reference number 1107. One of our Ambassadors will be in touch in two business days. Thanks. ^Larisa

• M

  Mary Miller
  1

  They deposited the wrong amount of money because the bank teller was in such a hurry to leave and they will never answer the phone. Super hard to work with I’m very annoyed. Wish I would give them 0 stars.

  Response from the owner

  I’m so sorry to hear about your experience, Mary. We strive to make your visits as fast and convenient as possible for you, and it sounds like me missed the mark. We’d like to hear more about what happened, and make sure that your concerns are properly addressed. Please send an email to [email protected] with your phone number, and one of us will call you within 24-48 business hours. Thank you for reaching out to us about this. ^Jessica

• O

  Oat Meal
  1

  You can't cash small bills for bigger bills without having to deposit it into your account first, only US bank that does this. Not coming here anymore.

• D

  Daniel Gomez
  1

  Rude. The person opening my bank account kept telling me that he was sure I wouldn't be approved. I completed my application elsewhere. Worst bank. There policies are horrible.