U.S. Bank Branch Se 82nd Ave, Portland

U.S. Bank Branch Reviews

• Z

  Zaharah Adam
  5

  I went to ask about replacing my card and other issues as well. I was helped by Alex Orlov; he did a great job in helping me to get the new card replacement also communicated with U.S loan officer in Kentucky to make sure that they get what they need from me. His positive attitude and understanding were highly equitable and appreciated.

• a

  ashley rob
  1

  I would give 0 stars if I could ! RUDE HORRIBLE Bank ! Kyung Park-Jette is absolutely worse management I’ve ever came across. She was rude from the beginning! The way she speaks to you is degrading! I’ve banked with US bank for many years I will never go back to this bank ! She absolutely has lost a customer! Then once I walk away her and another checker whisper close her account (Arturo). That is illegal! I will call my lawyer ! There very unprofessional! I will be calling HR!

  Response from the owner

  Hi Ashley, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1220 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• K

  Kimberly Quiroz Avarez
  1

  I've been a client at this branch for over 15 years. I went in and spoke to Ali Amanzadeh (NMLS#1017819). I kindly asked him to order some forgien currency for me. He said he could not do that and that I had to wait in line to speak to a teller. The line was so long, it went outside. I asked him if there was another way to make my order and he refused to help. He was very rude. The same day, I drove to another US Bank location and a representative gladly took my order.

  Response from the owner

  Good morning, Kimberly. Thanks for taking the time to leave a review. I apologize you weren't able to get your request completed at this location. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5528. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• D

  Dylan Serkin
  1

  Slowest US bank in the city. Usually only 1-2 workers and long lines. Cashing a check doesn't take 10 minutes for an account holder. Making change took 5 minutes with the teller leaving and coming back multiple times. Many resources need to be changed to address shortcomings. We can be patient as customers, but management needs to step up.

  Response from the owner

  Hello Dylan, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• S

  Stacie Ingle
  1

  First off, I want to state that I had been in banking for over 12 years and have covered all different departments within a banking center. While there, we strived for exceptional customer service every transaction and attempted to deepen relationships with current members and also gain new members, if any financial need was discovered. I feel I really know banking and understand how the banking business works. So when the lady teller asked me if I had a business acct, and after I told her I didn't, I knew she wasnt going to offer me any help and was going to tell me some policy that I know to be mainly just an excuss to not have to do it, or spew out some policy that someone their is able to bend a bit especially for a potential customer or even a regular customer that has a financial need .... So she proceeded to inform me on their policy for their business customers to which they charge their businesses for services including getting change, and since I don't have a business account, that they could charge me for that service, she couldn't help me in any way. I was about to ask if they could simply just look to see if they might possibly have one extra box of pennies in the vault, or if they could do just half of what i needed (which then would only be $12.50 in change), or if maybe they could call me Friday or Saturday if they ended up having one extra in the vault this week they could spare, at least, but looking at her face and after hearing her tone when resiteing their policy to me, I knew she didn't care and wasn't wanting to get out of her seat to have to carry a big 'ol box of pennies from the way back, all the waybup to the counter and simply exchange a twenty and a five dollar bill for the unopened box of pennies (mind you, she wouldnt have even had to count it out to me).... But before I could ask her , she quickly informed me again that "they", (she),wouldn't be able to assist me but she's sorry for the inconvenience. I know when I was on the other side of the counter, I tried to go above and beyond for customers and noncustomers because that's how you get returning customers and good reviews. Word of mouth means soo much now a days. I know my change that I had asked for wouldn't have costed me more than a quarter for their fee, if that. I asked for only $25 in change, one box of pennies, that she wouldn't have even had to count out.. but instead of offering any help at all, which would've made me want to bank with them in the future if I was in need for assistance financially, but now, I will remember their lack of empathy or lack of values and look elsewhere for a financial institution. I recommend you might do the same. If they won't simply exchange a little bit of coin for a customer, what will they actually do for you?

  Response from the owner

  Hello Stacie. Thank you for taking the time to review your experience with us. We are sorry that you felt this way after your visit. We would like an opportunity to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 5147, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• J

  Jason Dorian
  1

  Awful service! I had a brand new credit card in which the chip stopped working within a month. Then they put a hold on my card buying less than $20 worth of groceries, so I was forced to deal with customer service. I came into this branch on 12/16/16 to work it out. The teller told me she couldn't help me and that I needed to take a seat and speak with a banker. I sat down and patiently waited while two bankers dealt with other customers, and the small business banker took what was clearly a personal call and chatted it up for the entire 45 minutes I sat and waited. Eventually I got frustrated enough and left because of the clear disregard for my time and the fact that it was clear nobody in there cared about whether I remained a US Bank account holder or not. I was already considering moving to a credit union due to the fact that I do not support the Dakota Access Pipeline like US Bank does, but this was the last straw. I'll be taking my money to another bank, where I am sure they will be happy to hold my money and treat me like a person who's time actually has value.

• k

  kenneth ross Accardi
  5

  They let me open an account after Bank of America basically asked me to leave because I had been blacklisted by WAMU for overdraft fees. Bank of America were the rudest. UsBank was friendly and I have never had anything but good experiences in their bank. Everyone is always polite to me. I think it’s because I am polite to them, and when you respect people they give it back to you in return. If you act like a c### then expect same behavior towards yourself. I’m going there now to make a deposit because sometimes the clerks smiles are the high point of my day.

  Response from the owner

  Hello Ken, Thanks so much for the feedback! We appreciate you :) The U.S. Bank Social Media Team

• M

  Misty Stilwell
  1

  I have been going to this bank for the last 10 years and never had a problem. They were with me when I opened my account, everyday when I bring the deposits from my husbands work in, when my husband opened his account and when we bought our house. All the employees are super friendly and accommodating every time I visit. I actually look forward to my daily trips to the bank to bring in the deposit. After about a year of bringing deposits in, one of the tellers suggested that I bring my deposit through the drive thru so I don’t have to walk across the parking lot in the pouring rain. Since then I run my daily deposit through the drive thru, still always a great experience...until lately. In the last 5 month a woman named Sophie began to work at the drive thru area. Since the very first day I encountered her she has showed me nothing but hostility. The first time I saw her she asked for my ID to do the deposit, a new policy I hadn’t heard of so I asked her why she needed my ID (I thought maybe there was a problem with the deposit) I don’t know if the person in front of me had been mean to her or what was going on but she did not like that I questioned her. She informed me of the new policy and said if I did not provide her with my ID I’d have to take my business to another bank because she wouldn’t be accepting it. I never told her I wouldn’t give her my ID, I was actually in the process of getting it out of my wallet when she said all of this. I had not been rude or hostile in any way when I asked why she needed it, I was just making sure everything was okay. I gave her my ID and then after a few click on the computer she said “actually your company is exempt from this policy.” No wonder I had never heard of it! This means our entire awful encounter was completely avoidable... since that day she has rolled her eyes every time she sees me, which is on a regular basis (almost everyday) as well as told me to come inside the bank because I was “holding up her line” on a Monday when I brought in two deposits, something I’ve done for the last decade because the tellers at the bank told me to! After that I began to bring the deposits in on Monday’s. For weeks shes asked me if I needed any change to which I responded no because I didn’t. Today I did need change. When I asked her for change today she told me that because I needed so much change I would have to come in so I don’t hold up the line, there was no one behind me. I said okay when she said I had to go in, I would have preferred to just take back all of my items and do it all inside but since she didn’t give me that option I waited for her to finish doing the deposit so I could get the money for the change back and go inside. When she opened the door I looked up and read her name tag so I could write a review and I guess I mouthed her name while I was reading it. This seemed to make her very angry and she told me she didn’t appreciate my attitude and then told my husband, who tried to stand up for me, that I was muttering and mouthing offensive things to her. Her name?! Her name is offensive? Just to clear things up this was all over her refusing to give me change which was not a lot by the way. I needed $50 in fives, $49 in ones and two rolls of pennies. This change order is simple, grab two bundles of fives, two bundles of ones and take one out, then grab two rolls of pennies... This is completely unacceptable behavior and I would excuse it and chalk it up to maybe her having a bad day but this is a reoccurring situation. EVERY TIME I see her she is mean to me. She goes out of her way to try to create a confrontation and has done so over and over. I have worked in customer service my entire life and know that these are not the proper way to handle situations. She seriously needs a lesson in customer service and anger management and maybe also on tones of voice. Oh and to add insult to injury my kids were in the back seat and have talked about nothing but the lady who yelled at mommy at the bank.

  Response from the owner

  Hello, Misty. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• E

  Ellie
  1

  Branch Manager at the US Bank Eastport plaza, Danielle Hadler is an extremely rude and disrespectful individual. If anyone is considering opening a US Bank account, I would strongly advise against it due to their lack of professionalism and respect when it comes to their customers. This branch could possibly have many wonderful employees, and I am very sorry they have to work under the supervision of Danielle Hadler. I had an issue, but it was the way Danielle chose to talk to me and her tonality were extremely rude. Very disappointing experience for a loyal customer.

• T

  Thomas O'
  5

  I have not been here in a while, It was great to see that the lobby was open. The staff has always been great. It was nice to see some familiar faces. Arturo and Ashley recognized me and said hello even though its been a while. Thank you for the awesome service during the pandemic.