U.S. Bank Branch W National Ave, New Berlin

U.S. Bank Branch Reviews

• G

  Garrett Ponciroli
  5

  This location is convinent for getting cash on the way back from the grocery store. The ATM now allows you to select how many $50 bills you want and if you want smaller denominations. I never went inside even before the pandemic since the electronic banking is free and convinent. The branch should assign someone to police the property for litter. It is looking trashy right now.

• T

  Timothy Devlin
  3

  I own my own business and am finding out how their hours affect my hours and not in a good way. They truly have banking hours. No extra drive through hours. Uh OK. I will be switching to a Credit Union in the very near future!!!!!

  Response from the owner

  Hello, Timothy. Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative regarding branch hours, you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• S

  Shoogy Bee
  2

  The drive-through ATM at this bank gives 20s and 50s. Many businesses do not accept 50 dollar bills, so if I use the ATM after hours or on weekends, I have to go to a grocery store to exchange the 50s for smaller bills. Very inconvenient.

  Response from the owner

  Hello, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• s

  steven thompson
  2

  If u have us bank don't come to the one on national I don't know what so hard to have more employees here so they can open all 4 lanes this is amazing how they run this location

  Response from the owner

  Hello Steven, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. We've temporarily adjusted operations in an effort to promote safety for both our customers and employees. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• E

  Erica J
  5

  After waiting at Associated Bank for an hour, I decided to come here. I was helped right away, we didn't even sit down and we were helped! Excellent customer service! Explained everything very well, Thank you!

  Response from the owner

  Hello Erica! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• Z

  Zach Ewert
  1

  We use US Bank for our personal and business. One thing learned from them is they are just after making money off you. Bad service and will just rip offs. Will be switching banks as soon as I can

• A

  Amy Kaboskey
  2

  I understand no lobby service, but drive through hours from 9:30 am to 4:00 pm seems ridiculous!

  Response from the owner

  Hello Amy, Thank you for reaching out. We have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. All the best^Caitlin

• J

  Jay Martinson
  5

  Awesome customer service!! The lobby is very clean, and Tyler was very helpful with answering my banking questions.

• R

  Rebekah Harter
  5

  The customer service is always amazing.