U.S. Bank Branch Xenia Towne Sq, Xenia

U.S. Bank Branch Reviews

• T

  Tom McCarthy
  5

  Always helpful when I go in to make a deposit. Would be a five star but they have installed led lights that shine right at the customers. Very bright and makes it hard to see. Great customer service even when you go through the drive through. Update: they have fixed the lights

• A

  Allison Fouss
  1

  Terrible experience- only two cars in the drive thru and waited in line for 30 mins. This bank really should be closed for it’s pathetic service. Btw this isn’t the first time I have waited more than 30 mins. Lobby is closed and drive thru is the only option. Big thumbs down. Thank goodness I bank with the other branch. Otherwise I would consider closing my account as I can’t take this terrible service.

  Response from the owner

  Thank you for sharing your recent interaction with us, Allison. It’s never our intention to take up more time than necessary to complete your banking tasks. We apologize your wait time was less than desirable. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9061. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• M

  Melanie Dee
  4

  Always good service! Everyone is always very friendly. I highly recommend this bank to others!

• A

  Angie “Abaker” Baker
  1

  Slowest service ever. With only 2 cars in the drive-thru it should not take 20 minutes. It’s like this every time.

  Response from the owner

  Hello Angie, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• x

  xenia grandma
  5

  Thank you for the great customer service we received today.You guys are awesome.

• A

  ASHTAN HENDRICKS
  4

  do you guys accept rapid visa debit cards

• G

  Greg Hart
  5

  The bank tellers ate always friendly!

• b

  bryan davidson
  1

  slowest bank i have ever been in. terrible.

• B

  Ben Morris
  5

  I always feel welcome and appreciated