U.S. Bank Branch N State St, San Jacinto

U.S. Bank Branch Reviews

• R

  Ryan Warrell
  5

  I am a new U.S. Bank customer, but so far my experience has been excellent. I left Bank Of America after 8 years to come here. This branch treats their customers like family, and the manager Kristal, is a phenomenal employee, assisting me efficiently in remedying a hold.

• G

  George Ha
  5

  Both locations : Hemet and San Jacinto are GREAT and very helpful in whatever services you need.BEST bank of all banks !!

  Response from the owner

  Thank you for your kind words, George. I hope all your future visits meet the same level of service. Have a fantastic day! ^Larisa

• K

  K Leonard
  5

  Had something rather important, but a pain for this employee to do in my opinion, and she was absolutely wonderful to deal with and glad to help. Kristal K. was absolutely wonderful and can't say enough! Bravo Kristal...someone give her a raise!

• y

  yasmina ahmadi
  1

  I do not even have an account with this bank or branch. I just simply came here to use the drive thru atm machine they have behind their building. The machine ate my debit card and then said I will not be getting my own card back. When I came by the next morning cause they were closed after 5. They told me my card was destroyed and that there's nothing they can do. Remorselessly. Unbelievable. You guys need to fix that atm machine I ordered a new card like you guys told me. But seriously that's so bogus. Clearly this bank isn't attending to their customers needs. Pursuit of laziness

  Response from the owner

  Hello Yasmina, I'm sorry to hear the ATM retained your debit card. I understand why this has been frustrating for you. The machine is set to destroy retained cards for the security of the cardholder, but I know that doesn't make this situation any easier. I am glad you had the chance to get a new card issued. All the best, ^Kim

• J

  Janelle R
  1

  I had the worst service at this branch. If you are of color do not use this branch. I was talking to the branch manager trying to finish setting up my account, which I am now going to close. She was very rude. Instead of trying to help me finish the process, she refused to help me. Based off of this experience. I will choose to put my money somewhere else. I don't trust U S Bank now. They are making money off me. I'm not making money off them. All of the females in there are rude. I am going to talk with my attorney to see file a descrimination lawsuit.

  Response from the owner

  I am sorry to hear this was your experience Janelle, we never want our customers to feel like they can’t visit one of our locations. We’d like to hear more about your interactions. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4766. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• J

  Jami Marin
  1

  Worst customer service! In the branch and over the phone. Manager does not care about customer satisfaction like most other banks do. What bank runs out of temp checks? How can I not open an account with using my Venmo money? Closing my account here.

  Response from the owner

  Thanks for taking the time to leave a review. We hate hearing that you’ve had such a poor experience. We don’t want to lose your business but understand where you’re coming from. If you’d like to discuss the situation in more detail, please send us an email to [email protected] detailing the experience you had. In your email, include your phone number and reference number 5388. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• J

  Jamie Morgan
  5

  Lost my ID & ATM card but needed money, they gave me a new card on the spot, no hassles. I was extremely grateful.

  Response from the owner

  Hello, Jamie! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• C

  Clifton Barkle
  5

  This is a great branch. The whole staff has been completely wonderful everytime

• J

  Jessica Hulett
  1

  Worst bank in town. And the manager is a joke

  Response from the owner

  Hello Jessica, Thank you for reaching out and for sharing your review with us. I'm sorry to hear that you feel this way. If there's anything we can address or help with, we'd really like to do so. Please send us an email at [email protected] with your phone number and reference number 9471. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

• L

  Laura Sandoval
  1

  Worst service ever they lack customer service and definitely need to get an attitude adjustment they don’t even great you when you arrive

  Response from the owner

  We are sorry to see that this was your experience, Lola. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 4606, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan