U.S. Bank Branch Mentor Ave, Mentor

U.S. Bank Branch Reviews

• B

  Ben Holt
  5

  I have been working with US Bank for my business for over 16 years. The staff at the US Mentor East Branch have always been friendly and efficient. The notary service is incredibly convenient. Very happy with my banking experiences over the years.

• S

  Shannon rHerda
  2

  I'm really disappointed in my bank on center street. The vacume tubs have been out of commission for almost 2yrs due to a flood and the employees dont know when they will be repaired. I try to use the ATM to make my deposits but 98% of the time it is broken and won't accept cash. Then when I try to go inside the doors are always locked. I try to call and it rings Continuously with no way of leaving a message. It is frustrating to say the least.

  Response from the owner

  Thank you for bringing this to our attention, Shannon. We'd like to look into the concerns you voiced and ensure they are addressed. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 8278. Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. ^Michael

• R

  Rob Carpenter
  1

  Horrible customer service! Was told that a replacement debit card would be sent within two days. It's been a week now! Still no card. Service reps are rude at Mentor Oh. branch. Closing my accounts and going with anybody but u.s. bank.

  Response from the owner

  Hello Rob. We are sorry to see that this was your experience with us. We would like to speak with you about the issue and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 7057, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• L

  Lee Heiman
  1

  If I could give a negative amount of stars to this bank I would. The entire entity of US bank has been nothing but one idiotic blunder after another. My account was broken into 5 times in less than one year. I've had to make numerous calls to their customer service to deal with these issues. Their automated phone line is full of bugs (automatically verifies my phone number when I call, then tells me that they cant verify my phone number, asks me to enter it, they still cant verify it, then the person I speak with verifies it without issue...so many hoops to jump through just to spend MY money). Every time they have supposedly corrected the problem and canceled all the cards, it happens again (and every time I have to go through the process of updating all my auto bill payments). Then when it happens again, the next person that helps me tells me the previous person didn't do it right (IDIOTS!) I even went into the branch once. The guy canceled the card and ordered a new one (which I never received) and then told me I still had to call their fraud department. HUH?? Why do I have to do all the work? The other banks Ive been with did everything for me...THE CUSTOMER. As for this branch, I had a very large amount electronically transferred into the bank and it showed available online via my account portal. When I got to THIS branch to have a cashier's check made, they told me the funds weren't available yet (mind you I had already withdrawn money from the ATM, purchased things online, and taken an Uber earlier that day). The woman that had to approve the cashiers check had a VERY demeaning attitude toward the teller that was helping me. The teller's little info placard by her window stated she had only been there for a month and I felt bad she had to work with this horrible woman. The best part was that this new teller was familiar with this problem because it happened to someone else. Basically, she knew more than the woman working as her superior. After all that Ive had tons of trouble using my debit card. Charges are being flagged left and right, and I had to call 3 times in one day to have them release the card....Funny I cant spend my own money, but the people that hacked into my account 5 times had no trouble. I also never received any kind of alert that there was a hold on my card (no call, no email, no text, etc). I had to call THEM when I was continually being declined and figure it out myself. During the final call to their service line and the "fraud department" the woman said, "Lets hope I'm able to get this cleared up for you." LETS HOPE??? She was a senior account specialist in their fraud department and she HOPED what she was doing would work?? I cant believe the level of idiocy at such a large financial institution from the poorly trained people all the way to the glitches in the automated phone system. It seems nothing and nobody in this company knows what anyone else is doing. Im pulling everything out and going to PNC this week.

  Response from the owner

  Hello Lee - We are so sorry to hear about these recent experiences you've had. You have our sincerest apologies for the inconvenience all this must have caused you. From your review, it is apparent that you've spent more than enough time working with our representatives to clear up the several issues you've had with your accounts but our team is here to listen and take feedback. If you would like to ask any additional questions or provide any additional details of your experiences, please feel free to send them to our customer care team by emailing [email protected] . Kind regards, The U.S. Bank Social Media Team

• M

  MIND & BODY STUDIO
  1

  Justin Burket is a racist. I went into the branch as a US bank customer to have my affidavits sign for the ohio civil rights commission , he was rude , and unprofessional. Why do business with us bank if these ate type of customer representatives they going to have working for them. I will be filing additional complaints against justin burket.

  Response from the owner

  Hello, We're sorry to hear that you did not have a great experience when visiting this branch location. If you'd like our customer care team can reach out to you and file a complaint on your behalf. Feel free to send an email to [email protected] and an Ambassador will call within 24-48 business hours. Thanks for sharing your feedback, we are looking forward to assisting you. ^Gabby

• A

  Alex Lively
  1

  Customer service sucks walked in and didn't get a hey hi how you doing. Not at one acknowledgement from none of the staff definitely finding a new branch won't be going here ever again

  Response from the owner

  We are sorry to see that you weren't acknowledged when you visited, Alex. We would love to speak with you to hear more, and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3131, and one of us will be happy to call you within 24 business hours to assist. We look forward to hearing from you. Thank you. ^Ryan

• D

  Dave Grgurich
  4

  Quick service at the drive up window.