U.S. Bank Branch Main St, Monmouth

U.S. Bank Branch Reviews

• T

  Tobi
  1

  Absolutely the WORST Customer Service Ever!! Thankfully Tim was able to help me at the Bank 800 number!! I have been with this bank for years!! And this location needs someone to run it because who they have obviously don’t care about the customer!! Even the 800 number was shocked at the lack of customer service!!!

  Response from the owner

  Good morning, Tobi. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0347 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• K

  Kristopher Robinson
  1

  It amazes me everytime I come her, how under staffed they are. Makes going thru the drive thru, take over an hour everytime. It's ridiculous. I have to make deposits for my buisness and this makes it to where one of my employees sits, while getting paid, for almost 1-2 hours for something that takes 5 minutes.

  Response from the owner

  Thank you for sharing your honest feedback, Kristopher. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• R

  Real Talk
  1

  The bank reduced its hours even more. No they are only open for 5 hours, Monday - Friday. Way to not serve your community. Covid-19 has been around for almost 1 year and every other business that is allowed to open has figured out how to safely service their customers but not US Bank in Monmouth Or.

  Response from the owner

  Thank you for taking the time to leave us a review,. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. All the best. ^Michael

• D

  Don Colvin
  1

  We use US Bank for two commercial auto loans. We had to open a “free” checking account to be able to use the auto transfer feature, that saves us some $. The “free” checking quickly changed to small fee. The loans are for 5 years, we are a few years into them. Twice now we have received letters from US Bank telling us they will start taking fees from us because of “no activity” on this account. Every month, there are two big transactions, a deposit, and a payment for the loans. When we talked to a US bank rep, he said they need something more personal, not an electronic payment. When I asked if we had to come in, in person, he said no, we can do a check by phone or other. I said isn’t that an electronic transaction? He said yes, but it’s more personal. This is all just a scam to take advantage of people who’s accounts may be idle because they are out of town, very old or have passed away, and can not be active on the accounts. Never mind that the banks can use the time and energy they spend trying to steal the account holders funds, to instead, make a positive contact with the account holder (or their estate) asking for a sign that they are still active. In our case, we have a loan. If we were not active, but the loan is being funded and paid, why would you try to do anything to disrupt that? It’s all very shady and morally corrupt. Stay away from US Bank!

  Response from the owner

  Thank you for leaving your review and for reaching out, Don. I definitely understand your concern with the fee and the reasons for why it was assessed. We'd really like to discuss this with you further, and make sure all of your concerns are properly addressed. Please send us an email with your phone number and reference number 1946 at [email protected]. Once we receive your phone number, we'll give you a call about this as soon as we can, within 24 business hours. Thanks again. We hope to hear more from you soon. ^Caitlin

• B

  Brandon Uri
  1

  The last month I’ve been using the drive though to pay mortgage and it takes 30 minutes to help one person so there is a line that goes from the bank to the street and out. Usually around 15 cars waiting it took over an hour to pay a mortgage bill. I have another account at OSU Credit and it never takes this long even when it is busy they are fast and professional if I could I would give these guys a zero star.

  Response from the owner

  Hi Brandon, Thank you for taking the time to leave this review. I know how frustrating long waits are and I'm sorry to hear that your recent visit left you with such frustration. If you would like to discuss your experience in further detail, we'd be happy to do so. Please send us an email at [email protected] with your phone number and reference number 5988. Once we receive your number, we'll give you a call within 2 business days. In the meantime, we do have online options available for paying your mortgage, should that be more convenient for you. You can do this at: usbank.com by logging into Online Banking. If you have any questions on how to do this, please call our 24-Hour Customer Service at 800-872-2657. I hope this helps. ^Caitlin

• R

  Richard Mcallister
  1

  Long lines! Slow service. Customer for over 30 years but I don't like u.s. bank .still SLOW service long wait times.

  Response from the owner

  Thank you for your feedback and your long time commitment to us, Richard. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. If you would like discuss this further, please send us an email with your phone number to [email protected] including reference number 1378. One of our Ambassadors will be in touch with you in two business days. Thanks. ^Larisa

• c

  chris rounds
  1

  the bank person told me they dont cash checks and to try walmart they dont care i waited 45 mins in hot car they was very rude

  Response from the owner

  We strive to provide a level of service that meets our customers' highest expectations, Chris. We appreciate your honest opinion and regret that we did not meet our goal in this instance. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 6939. One of our Ambassadors will call you within two business days. Thank you and we look forward to speaking with you. ^Jessica

• C

  Chibo Bird
  2

  Almost got ran over by folks leaving the drive through. No warning for drivers exiting about pedestrians and no warning to pedestrians there is an active drive through in a blind spot when walking on the sidewalk.

• D

  Denise Wallace
  1

  Bank has very limited hours and now closes for an hour for lunch making it even more impossible to do banking.

  Response from the owner

  Good morning Denise, thanks for taking the time to leave a review. We understand the change in branch operations is causing a disruption. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. We appreciate your patience and understanding during these stressful times. ^Heather

• J

  Jeremy Robinson
  1

  The atms at this location are constantly out of money , costing me ATM fees. Probably going to try maps or something.

  Response from the owner

  Thank you so much for taking your time to leave this review, Jeremy. We apologize you’ve had trouble with our ATM several times now. Please call Customer Service at 800.872.2657 to report the ATM next time you encounter this issue. Keep in mind money pass ATMs waive the surcharge for non U.S. Bank ATM fees. I hope this helps and you have a great day. ^Larisa