U.S. Bank Branch E Main St, Hendersonville

U.S. Bank Branch Reviews

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  Sofia Grover
  1

  Please retire your US flag. It is torn and tattered. This is so disrespectful.

  Response from the owner

  Thank you for taking the time to bring this matter to our attention, Sofia. We have emailed management asking to take the proper action. We hope you have a great day. ^Larisa

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  Jessica Hamms
  2

  New drive through system horrible! Very poorly thought out. You can't use atm unless you want to wait behind line of cars waiting to be helped by the tellers. So if atm isn't being used you are waiting behind slow line or cutting someone off to get to it. IT'S A BANK CUSTOMERS NEED QUICK CONVENIENT ACCESS TO CASH. GET ANOTHER ATM OR MOVE IT OUT OF DRIVE THROUGH LINE! This was more convenient for us bank and much much MORE inconvenient for the customers. Never enough people to help drive through or inside, always slow.

  Response from the owner

  Good morning Jessica. Thank you for taking the time to share your feedback. We always appreciate customer comments about how things are or aren't working. We will certainly share your review with the appropriate branch management. Thank you again. ^Heather

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  Earl B
  1

  Slow slow slow slow all us banks are slow every location I have ever been into is slow. And also try buying ones and fives at any location most time they don't have them in stock. It would be a good location for any other bank to open up. Did I mention they are slow. And also have to give a id to deposit cash into my own account and they have my debit card and my account number ?????

  Response from the owner

  We are so sorry we’ve let you down, Earl. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9761. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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  Jeffery Crockett
  1

  Drive thru is old and does not have height post also rude I walk up to the teller and she does not address me and would not let me use my app on my phone to withdraw money I don’t think that any of that was friendly! They should update the system and tellers. I have with them for too long for me to get in a situation and my bank not take care of me

• M

  Mark “Andy” Pitchford
  3

  8 Windows and a lobby. 1 window open at 9:30am on a Monday. The covid excuse is old. The tellers are helpful enough and they move people through; they just need more of them.

  Response from the owner

  Thanks for reaching out to share your feedback, Mark. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

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  Charles Young
  1

  I've been with USBank for over 20 years, have mostly been pleased. Since Covid branches have closed and the staff is overloaded and the attitude of the tellers at this location show it.

  Response from the owner

  Hello Charles, Thanks for reaching out and for sharing your experience with us. The attitude you've described is concerning and we'd really like to speak with you about this. Please send us an email at [email protected] with your phone number and reference number 10051. Once we receive your number, we'll give you a call within 2 business days. Thanks. ^Caitlin

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  Marc Harty
  5

  I have always received excellent customer service at this location. I hav found the staff to be friendly and solutions-oriented. The bank manager has also been both attentive and available to help with my needs.

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  kerry krause
  1

  Slowest ever. 20mins waiting. Still not done. What is up

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  Samuel Cates
  5

  This covid era has everyone upside down so take it one day at a time

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  hillary hearing
  1

  Can not believe their customer service!! RUDE RUDE RUDE!!!! I will probably transfer banks and never bank with this branch ever again!!