U.S. Bank Branch 10th Ave, Coralville

U.S. Bank Branch Reviews

• A

  Austin Archer
  5

  For The Flag On The Flagpole I'm Going To Ask The United States Flag To Get Removed Permanently And Switched Over To The Dark Blue Flag With The US Bank Logo On It Instead For Something Different Because It Represents US Bank And The Business

• J

  Judy Lamb
  1

  I've given one star because there is no option for zero stars--which is all USBank deserves. Here's my most recent experience. We had a safe deposit box at the Towncrest Branch in Iowa City for many years. In October 2020 we got a vague letter about no longer providing that service. The letter gave a deadline of less than two months to retrieve the box contents. We later learned they were closing the branch entirely, and if we didn't retrieve the contents, it would be turned over to the State of Iowa as lost property. We were out of state at the time, couldn't get back by their deadline, and we couldn't even get anyone at the bank to return our calls. The number the bank provided in their letter reached a call center, apparently in Asia, where, of course, nobody knew anything about the situation. Mail we sent to the bank was returned as undeliverable. Fortunately, we could impose on local relatives to retrieve our box contents after we had an attorney prepare an appropriate document. The bank was uncooperative at every step.

  Response from the owner

  Hello Judy. Thanks for taking the time to leave a review. I am sorry to hear this was your experience. I'm glad you were able to find an alternative and was able to collect your items. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8795. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  Colbee Neff
  1

  I loved the coralville location until today. Previously I had no issues with them everyone is normally extremely nice and friendly until today the male manager was not willing to help me out with a situation. He told me he couldn't fix my problem unless I came in and applied for something and continued to argue with me for 15 min. When I called the north liberty location they helped me right away I was on the phone and off in 3 minutes. I will no longer do business with this location.

• Z

  Zackary Martin
  1

  Very rude customer service interaction with a teller today! My mother-in-Law was visiting over the weekend and failed to fill in the date on a check she wrote my wife and I. I was alerted to this omission by a teller and I proceeded to fill out the date myself. The teller then very curtly told me that this was improper procedure, but she would nonetheless allow it. Upon returning after completing the deposit, she slammed my card and balance receipt on the table and said “CARD AND BALANCE” in a very unncessarily hostile fashion. I unfortunately did not get the young woman’s name. As a student in law school, I can appreciate someone ensuring that proper procedures are followed. However, there was no reason for her to treat me so rudely over an omission which was no fault of my own. Perhaps she was having a bad day, but this is certainly not the best way for your financial institution to build a positive rapport with the community it serves.

  Response from the owner

  Hello Zackary, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 877-654-4918 to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• S

  Sofia Rifai
  5

  if you have more than 5 stars I will give them to Nora! She is just wonderful person with great customer service! Thank you!

• B

  Brent Bowling
  1

  What time does the us bank in coralville close, because I got there with 3 minutes left, and they were closed. Wish my girlfriend would switch banks.

  Response from the owner

  Good morning Brent. Thanks for reaching out. Our branches are currently open 9:30 am – 4:00 pm. If you have any additional questions or concerns, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 6224. We'll give you a call within two business days. Look forward to hearing from you. ^Heather

• R

  Robot Sam
  1

  They will find any way they can to take money from you, or try and get you to sign up for nonsense you don't even need. Stay away from this bank!

• R

  Rafael Morataya
  1

  They provide different information that we had over the phone , people in this location are really Rude.

  Response from the owner

  Good morning Rafael, Thanks for reaching out. I'm sorry to hear that you're receiving different information. You should be able to get the same answer regardless of who you contact within the bank. We'd like to speak with you about this. Please send us an email at [email protected] with your phone number and reference number 6583. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• R

  ROBBIE SCHWENKER
  4

  Staff is friendly and helpful and never a long wait for assistance.

• b

  bushonda rogers
  1

  Not really worth the one star.

  Response from the owner

  We’re so sorry to hear we only left you with a one-star experience, Rogers. Our goal is to always provide exceptional service to ensure our customers are satisfied. It sounds like we’ve failed you here. If you would like, we’d be happy to speak with you and help in any way we can. Please send us an email with your phone number to [email protected], including reference number 1074. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa