Hills Bank 2nd St, Coralville

Hills Bank Reviews

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  Brian Schneider
  5

  Our banker Jordan was great. He helped us set up accounts for our kids and made the whole process a wonderful experience. Highly recommend.

  Response from the owner

  We're glad to hear that, Brian! Thanks for the five star review.

• S

  Shannon Kindred
  1

  If your a business and you drive all the way to the bank at 8pm after work to drop off bank bag don’t you think when you pick up in the morning a hour after bank opens it would be ready? What’s the point of driving over after work late at night??

  Response from the owner

  Shannon, we're sorry to hear you had a poor experience with Hills Bank. This is not the type of service we want our customers to receive. We will have a banker contact you directly regarding your concerns.

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  Sam Pat
  5

  I have a business account and this is a great bank with a friendly staff and very easy to work with business/commercial banking staff. They are running a true customer friendly operation. They always make things easy and convenient for me and as a business owner, that is the most important item you expect from your bank. I also see them sponsoring many local non-profit organizations in various fields and sizes which is supporting community they serve which is again a very noble concept you will NOT find in national banks. Besides that, they really have easy to use online banking with app for the smart phones. Couple things I like about it is you can deposit a check using this app sitting at your home and you can transfer money electronically using their transfer feature from another bank without any fees associated with it. If you have a bad experience, talk to branch manager and I will assure you that they will take care of you. This review might sound like sponsored by them but no, this is really how I feel about this bank. I would recommend this bank to business owners and to individual wanting great banking experience.

  Response from the owner

  Sam, thank you for the kind words in your very thoughtful review and for the 5-star rating! We appreciate the time you took to write this and another thanks for being a loyal bank customer.

• K

  Kotha Pellikoduku
  1

  I regret going with Hills Bank for my home refinancing. Lender I worked with is very cunning and really how to cheat customers. She waited for us to sign the documents and next day she brought up hidden costs. When we wanted to withdraw she asked us to pay withdrawal fee. Extremely unhappy with the agent and feeling cheated.

  Response from the owner

  Hi Kotha, we are sorry to hear you had a poor experience. For your privacy, let’s take this conversation offline so we can learn more. Please email us at [email protected] with your preferred phone number and we can have someone reach out.

• B

  Brenda Vesely
  5

  Very nice bank. Tyler Bartlett has been exceptional to work with. I highly recommend.

  Response from the owner

  Thank you for the 5-star review Brenda!

• S

  Sarah Jolin
  2

  Hills Bank & Trust has serious security flaws and zero fraud protection for business accounts. I had $95,000 stolen out of my business account via electronic transfer on their website and Hills Bank could not figure out where the money went. The fraud department could not recover my $95,000. resulting a $95,000 loss in my business account. I contacted the FBI and I was told that community banks such as Hills Bank & Trust don't have the security measures in place to protect their clients for internet fraud like big national banks do. For instance, a red flag should have been raised immediately when tranfers exceed $20,000 instead of letting $95,000 transfer without any confirmation. On top of that, Hills Bank fraud department could not figure out where the money was transferred to nor recover any of my money. I had been a customer for Hills Bank & Trust for over 30 years, if this could happen to me, this could happen to anyone. It is not safe to put your money at Hills Bank, FDIC only insures personal checking and not business. If you have a business account with Hills Bank & Trust, move it to a bigger bank like Wells Fargo. Hills bank & trust has a fraud department that's completely incompetent. This is a $95,000 lesson for me, I would never ever put my business account at Hills Bank and I would suggest you to do the same.

• B

  Ben
  5

  After resoundingly horrible service from UICCU, I decided to switch banks. Hills Bank is everything that UICCU is not. Hills Bank payments post immediately. The app is never out of date and my balance is always accurate. Hills also does not bombard an alleged "fee-free" account with nickel and dime expenses. And most importantly- Hills Bank staff does not berate and me suggest I default on student loans to pay bank fees (seriously, UICCU told me to do this.) I feel like Hills Bank actually sees me as a customer instead of just another account to fleece and scam. I'll never go back to UICCU after having found Hills Bank.

  Response from the owner

  Thanks for the 5-star review, Ben. We're happy to have you as a customer!

• K

  Kendra Damisch
  3

  Google told us that Hills Bank was open at 8 a.m., but when we got there, the hours on the door said that the lobby didn't open until 9am, so we had to wait for a whole hour. (Only the drive thru is open at 8am on Saturday).

  Response from the owner

  Hi Kendra, we apologize for the confusion. Google doesn’t allow have the ability to differentiate drive-through hours from our lobby hours, it just takes the hours of operation that we are open. Sometimes Google makes updates and times change back to Google default settings as well. It’s always best to visit hillsbank.com to check our hours at any Hills Bank location.

• s

  shyam udas
  1

  I have been associated with Hills bank for over 4 yrs. But WhenI called the bank to see if I could get my statements for 6 months, The CSR said They would have to charge $20 per hour. She insisted that it would take long time and also made it clear that I have to pay them $ 20 an hour even I go to the bank and ask for.... In fact, I just logged in to my account and printed off in 2 minutes. .I think I am going to close my account with them.

  Response from the owner

  Shyam, we are sorry you had this unfortunate issue. For your privacy, we need to take this conversation offline. Please call 1-800-HILLBK and ask for Teresa. She is aware of this situation and will be able to assist you.

• J

  Jason Aird
  5

  Hills Bank has been great to work with over the years. Their staff is very responsive and helpful to me as a business owner.