U.S. Bank Branch N 2nd St, Loves Park

U.S. Bank Branch Reviews

• K

  Kevin McLoughlin
  2

  Sat in line to have the people who arrived after me on drive through be acknowledged first. Teller referred to them by their names so clearly they were more important than whatever business I had.

  Response from the owner

  Good morning, Kevin. Thank you for taking the time to leave a review. I apologize that you felt your business wasn't important. We value all our customers business and never want anyone to feel this way. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0744. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• A

  Alex Nielsen
  1

  Careful depositing a check here. Instead of putting money in your account it’ll end up deducting it until it processes. Then after they acknowledge it was a bank error the only option is to come in for cash until the error is corrected days later. Even the corporate people I talked to couldn’t understand how they messed up that bad.

  Response from the owner

  Hello Alex, thanks for taking the time to leave a review. I understand how frustrated you must have been. We’re happy to review the situation, if you’d like. We’d just need you to send us an email to [email protected] detailing the experience, including your phone number and reference number 7077. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Jonathan Trevino
  1

  I'm glad you're a great bank for customers and employees but unfortunately your employees are not great in return for the financial institution, I call the 4 different phone numbers that each one of your CSRs proceeds to give me saying this is the number you have to call for the hardship department and I proceed to call each one and get the wrong department, one of the last ones gives me the number for the employee line just to get me off the phone...wonderful to hear the entire menu about employee 401k, retirement or pensions, human resources. All I wanted was to talk to someone to help me through this financial hardship the way Capital One does for their credit card customers and on the first call, this is why when it comes to credit cards Capital One and Discover are the best in my book. A big round of applause for your CSRs accomplishing nothing for your customers, I'm glad I wasn't on a ledge due to financial problems because after calling your customer service department I surely would've jumped.

• M

  Megan Gillingham
  1

  Dumb to have a teller in the same lane as the atm. I just want to get cash quickly not wait behind someone doing multiple transactions. Not to mention waiting in line causes me to be in the street because it is a poor location.

  Response from the owner

  Hello Megan, thanks for sharing your experience. We're sorry to hear you had a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 1856. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• h

  heather Jarman
  1

  I came in here to cash a check from my best friend and they treated us both like we was a criminal. The bank manager nicholas Nelson treated us absolutely horrible. This man had me in tears making me feel like a criminal. Shame on him.

  Response from the owner

  Hello Heather, we never want a customer to leave crying. I'm so sorry to hear this was your experience. We would like to talk with you further to hear the full story about your experience and ensure the same thing doesn't happen again. Please email your phone number to us at [email protected] and we'll call you in 24-48 business hours to discuss your concerns further. We hope we get the chance to help. ^Kim

• J

  Jamil Zidan
  1

  This bank is one of the worst bank I have been with I have a business and wanted a card machine and it took 15 days to come and it took 5 days to set up and at the end it didn’t work and then called the manger and she wouldn’t help at all this is one of the worst bank I have ever been to.

  Response from the owner

  Hello Jamil, Thanks for reaching out with your review. I'm sorry to hear that you experienced so much difficulty regarding the card machine. We'd really like to speak with you about this and to help however we can. Please send us an email at [email protected] with your phone number and reference number 1314. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

• R

  Robert Alexander
  1

  Don’t deposit checks via ATM.. they will make $200 dollars available initially.. and then 10 min later their fraud department will put a hold on the full amount of the check for a week which will put your account negative(if you spend some of the initial 200 dollars that was made available).. when you call to complain you will be told there is nothing they can do to release the full hold or the initial 200 dollars (or what was left over if you spend some of it) because it’s just a “courtesy” and it’s not required that anything be made available at all.

  Response from the owner

  Hello Robert, I'm sorry for any frustration the hold on your deposit has caused. We would need to review your account further to determine what caused the hold and whether anything can be done to make some of your funds available to you. If you are interested in discussing this matter further, please email your phone number to us at [email protected] and we'll call you in 24-48 business hours. Thank you for providing us with the chance to offer further assistance. ^Kim

• T

  Talmadge Bulger
  5

  Anna, best banking service I ever experienced

• W

  Wayne Gustin
  1

  Need more help in drivethru with lobby closed

• T

  Tara Vargas
  1

  Never enough tellers. Always long waits..

  Response from the owner

  Good morning Tara, Thank you very much for leaving this review and for bringing this to our attention. We truly value our customers' time and I'm sorry that this wasn't the impression you received after your visit. We'd really like to speak with you about what happened so that we may escalate the matter to the appropriate level. Please send us an email with your phone number and reference number 3513 at [email protected]. Once we receive your phone number, we'll give you a call within one business day. We hope to hear from you soon. ^Caitlin